Came for routine service like oil change and tire rotation along with the usual inspection. The wait wasn't too bad and was just as I had expected. But considering they were very busy, it was actually better than I anticipated.
So there I was on the phone with a dealer telling me it would be 3 wks to get this recall issue fixed on my 2018 Charger. When I decided to look for another dealer I found Banks Crossing and gave them a call. When I spoke with John on the phone he said he could get me taken care of in just a few days! My experience today was awsome with John and JB. Not ONLY did they get me in sooner but in and out in less than an hour. Thanks for stepping above and beyond to make sure the customer is taken care of! I will surely be back and recommend family and friends here!
This is my third VW, so clearly I prefer VW's. The service department has always been an asset to the dealership...and so important to having a customer return to the dealership. After all, once you've bought the car, the rest of your life with it involves the service department.
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