I bought my first new car here. Carlos was wonderful. He did the best in getting me into a car I loved. I felt very comfortable and I was very satisfied. Juan did the financing part and was great. Thank you first national for geting me into a car that I didn't think I could get.
I love this place, just bought my second car here from Roy. The first car was a Nissan Leaf that I leased for two years to just try out and I liked it so much I came back for a second one. This time I bought a 2016 Leaf with double the range of the first one and got an even better deal buying than leasing. All this happened because of Roy. I feel he really cars about my needs and looks after me even before his sales. He asked me to wait 6 months before he finally had a great deal on the longer range 2016 Leafs. Thanks Roy and thank you Campbell Nelson.
I bought a 2016 Nissan Leaf that looks feels new. I came to just get another lease, but the cost was not as good as the last Leaf I leased. Roy, who leased the first Leaf to me was so helpful steering me to a much better deal for my pocket book. Coincidently I traded my first Prius into Roy for my fist Leaf, now I traded my second Prius to Roy for my second Leaf. I would do it a third time, probably will. No pressure, just great deals. I have been trying to lease a new Leaf for 6 months, but Roy just kept telling me to wait because the time wasn't right. How often does that happen at a dealership. I hope his boss doesn't read that. I am truly grateful Campbell Nelson has Roy working for them. I really enjoyed my first Leaf, even with the 50 mile range, but now I have 120 mile range for half the price and it feels like the good old days with no range anxiety, and it cost half the price!!! Ill be back for the next one and skip the Prius in between this time.
Ask for Dane. If you tell him Chris sent you, he will laugh - because truth be told I am not a typical customer and I ran him through the ringer buying my GT plugin hybrid Outlander. Although born here, Dane spent a lot of time on the East Coast and thus comes across as an East Coast "car salesman" EXCEPT for some critical differences:
1) He not only knows what he's talking about when describing these amazing hybrid 4x4s but knows when there is something he does not know....and is thus open to learning more from customers. He also fully admits the cars shortcomings. It is easy to underestimate how critical this is in a salesperson when one is considering such a huge purchase.
2) Honesty and trust lead to successful deals. They also lead to successful after-sales relationships. No matter the issue, Dane - and by extension Younkers - was there months after the sale was completed. Every time I return - even for merely getting the license plates attached or asking weird questions - Dane answered back immediately, politely and enthusiastically. "Car salesperson" is not an easy job. They don't make much $ and are some of the most maligned workers in this country. They work long hours and put up with customers suspicious of them before even meeting them. Dane handled that role very well. He's a "real" person who I found easy to trust and the kind of guy you could call a friend after the deal. The overall experience at Younkers was very laid back, easy and commendable.
I have done a lot of car deals in my life and I've often felt pressured to buy. I did not feel pressured by Rodney and Travis at Bruce Titus Ford and was treated very well in my car shopping experience. I felt that I could trust the dealer. I did not end up purchasing a vehicle due to my trade in value, but will most likely do business with this dealership in the future.
Oliver has helped us with 4 purchase over last 5 months. He truly considers and fulfills customer needs and satisfaction over his own commission gains. He does not try to sell something that gives him the highest benefit but only what is best for customer. He takes the time to research all possible solutions.
This wouldn't have happened if we didn't get Stephen as our salesman. My girlfriend was very anxious and apprehensive about even looking at cars, Stephen was the only person who was capable of allowing her to explore options and feel in control of the situation without feeling overly pressured to make a decision she wasn't ready to. We had not expected to purchase a car when we went in on labor day, but over the course of a couple test drives and some quality selling, she was eventually convinced. We had been looking at Toyota Rav4s but found that, in spite of the higher price tag, the Rogue Sport was a better fit for my girlfriend's needs. It was a great car at an even more fantastic price, we felt valued and cared for through the entire process. Every employee we spoke too was warm and friendly and were able to pick up when they might be pushing to hard and backed off. It was an absolutely perfect car buying experience and I plan to return to them when I finally trade in my old clunker and buy a new car. This experience may have made me a Nissan customer for life, and once again, thanks to Stephen for being such an incredible and friendly salesman.
We had a great experience with the whole team at Kirkland Nissan. My husband and I bought a 2018 Nissan Leaf. They were great. It's always a long process but they made it very easy and comfortable for us. They gave the kids cookies and waters while they waited. We worked with Shane, who was fantastic. Great experience overall. We were thrilled.
The vehicle that I wanted sold before I could look at it but the customer service was fantastic!!! I can't remember the woman that I talk to in customer service but I think her name was Nikki. She was very friendly and professional and I would definitely recommend my friends to that dealership.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Web Site allowed me to do most of the research that I wanted without engaging a sales person until I was ready.
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