Mike Kowalski and the general manager Paul were relaxed, friendly and professional. Mike also was dependable in resolving a minor issue. ( Not all preowned places are. ) Very happy with the car. They actually pre-service all their cars with any needed maintenance repairs ( ours needed new brakes ), rather than just sell as-is. A 3000 mile dependable warranty distinguishes this servicing benefit, and makes the purchase a more reliable and comfortable one.
My husband and I went in to Middletown Nissan to see a 2017 Infiniti QX70 that was on Cars.com. I was apprehensive because my car that I owned was still fairly new and in excellent condition but have always loved the QX70 so went to see. Needless to say, we left with the car.
The process was very relaxed. Our Sales Representative, Kaylen Torres was very helpful and did not push at all knowing I was struggling with the decision to trade in my car. During the buying process, we were asked what they could do for us to finalize the decision of buying the new car. Honestly, that was the first time I have experienced that at a car dealership.
Thank you Kaylen and team for making our first experience at Middletown Nissan a great one! I love my car!!!
Wow...what a relief!
I was driving home yesterday in my 2014 Infiniti Q70, when I took corner at slow rate of speed, I glanced in my rearvew mirror and observed a vehicle who apparently would have liked to take turn at faster pace. As I looked forward again I heard pop...and immediately saw passenger side mirror ??? Not normal....as a car fanatic ...lol...lover I ...said ...shoot..lol
To clarify I knew ...I didn't hit people or property because had clear view as making turn.
Anyhow to get to point ....pulled over checked side of car ...looked fine ...knew I couldn't do much on side street ...so quickly decided to just use scotch tape I had in glove box, to tape assembly ...mirror (which was intact)...address nightmare...lol...I take pride in keeping my car mint...and I think most car lovers would agree ...until restored ...issue fixed
As I was driving rest of way home...seeing taped mirror started bugging me...I know just a car ...could be worse...I'm probably a little shallow...lol
And I know this is review of service department at county line Nissan ...but I think background is relavant to why I'm so thankful to have trusted dealer ...service advisor.
So obviously I'm anxious to get mirror fixed...quickly.
Now the cost to diagnose repair...could I do myself...autobody ..dealer (which is hour drive)...
Thought about whether to put in claim with insurance company ...kind of quickly ruled that out ...quite sure I have 1000 comp and collision deductible ..
Not to cry poverty but new I had very little ...64.14...lol
in checking ....and credit cards tapped
Very tired when I got home so decided to forget till tomorrow morning.
Got up early and did some research on side mirror repair...glass, entire unit etc etc...
Was feeling a little better ...rested ...and happy that glass and unit seemed to be intact...hadn't inspected fully yet but seemed better than some examples in research ...where glass and or whole unit dangling or broken....learned that adhesive ...locktite glue is used to adhere glass to plastic plate on top of mechanism ..,
Thought about buying some ...where to buy...if after further inspection I thought I could try repairing myself ....
Then self doubt set in ...lol...would I make it worse ...would glass fall off
I needed wanted professional help! For my car..lol
Without sidetracking much further ....I thought of dealer, county line Nissan ...which I have used for all maintenance ....and absolutely love.
But, as I am housesitting for friend....was about hour away.....but decided they were my best shot to get straight best course of action ...for temporary fix ...and/or options for complete repair .
All right I'll get to point!
Get there...first in line...Quinn, Service Operations Manger gives me red carpet greeting as usual ...quietly listens to my sob story ....right out of gate comforts me with best case scenario ....oh sometimes they /glass just pop off....been to many other dealers who ????
Alright I'll finish ....
So kind considerate professional ....says go relax in service area ...as he himself is peeling off scotch tape ...I'll take a look and be right in....within 5 minutes he comes in and says your all set.....
Now you know why I dragged you through all the superfluous background ...can you imagine how happy I was/am:):)
Definitely my hero...
And this is consistent with all my dealings with them...
Gary ....off the charts fabulous...Kevin ...awesome...
Not sure if I dealt with Greg ...director? Department manager but kudos to him and his team, so refreshing to find know I have trusted advisor
I recommend this dealer 100%...go there ...buy and service your car knowing they are kind considerate caring experts:)
I cannot say enough positive things about my car buying experience at Harte. I worked with Larry to purchase a used Nissan Rogue, and he and Paul bent over backwards to work out a deal for me. They were patient, flexible, responsive, and at no point did I feel any pressure. This was a great buying experience!
Over the last five years I have had multiple issues with my nissan sentra. Last month my transmission went on the car and the total of repairs was more than I left to pay on the car. I was extremely irate due to all the issues this car has caused. The old manager that I dealt with repeatedly told me there was nothing he can do. I stopped going to Nissan because I felt like I wasn't getting anywhere. I decided to deal with them one more time. The managers name now is Gino and he was polite, helpful and understanding. I was extremely satisfied with his customer service and how he handled my entire situation. I am appreciative and thankful for Gino and Nick who did the work on the car. Not only did he solve the problem, but in a timely matter. I would recommend Nissan Middletown service center as well as Gino and Nick for all servicing needs.
I would highly recommend my friends and family to see Nik the salesman at Middletown Nissan. Nik is very professional . Went above and beyond to accommodate my needs on the vehicle i liked Nissan Rouge SL 2017, Excellent knowledge of vehicles and very customer friendly. Nik allowed me to take my time with the test drive. And answered all my questions. An excellent experience overall. I would gladly recommend Nik to friends and family.¿¿¿¿¿¿¿¿¿¿
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