Everything regarding the sale was great except for the financial documents which took over three hours to sign a contract. Javier called a number of times for IT to get the system going. Both Eric n Javier provided excellent service
I took my mom to Sutherlin to buy a new rogue and was treated like royalty. I can't complain at all because the whole staff was totally on point 100%. My mom won a cruise and we are headed to the Bahamas soon. I love the yippee ya yaee commercial on the radio!! Awsome awsome awsome!!
Thank you Sutherlin
Same as usual. Had minor issue with my car (TPMS sensor stopped working), and Sutherlin Nissan took care of it right away. Service staff and service manager were professional, yet always friendly. They let me know when the part came in and had me come to the shop right away. Replaced it (in timely manner) and all is well. Thanks again.
I was not greeted as I entered the office. No one looked up from their computers. I finally made eye contact. After that, I was immediately served. Waiting Room was pleasant. However, the music selection was very annoying....combination of rap and rock. With the television on and trying to read...it just provided noise! I waited two hours... Which I thought was very reasonable. When my car was done??? Check out was easy and efficient. In fact, the clerk used my points to lower my bill which I appreciated. The same person who helped me in the lobby escorted me to my car. She was attentive and kind. I don't know her name but she had long hair braids and sat directly across from the entrance door in the service department.
This is wonderful place to get your next vehicle. I have been a customer of Sutherlin Nissan for several years and they have always taken care of my family and me. The dealers are the best in the business! They take their time and try to make the best deal for you and your family.
Very experienced and knowledgeable , mr. Perez was very interested in making my decision for my new car. From when I walked in and met mr. Perez to the the end after purchasing my car, he was there to help me.
The wait is ridiculous even with an opening appointment had to wait 3 hours just for an oil change. Meanwhile never got updated on my car about what needed to be done until check out time. Check out time comes they say my car is ready but nobody could find it until walking all over the lot.
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