Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Stumbled upon this Nissan dealer after a few failed attempts with other dealers. Was greeted with positivity, smiles, and the attention and support that I needed. One of the sales people, Ed, worked tirelessly for hours showing me different cars and finally found me a car that best suited my needs: low mileage, the color I wanted, and the style I requested, while being extremely generous with my trade in. Couldn't have asked for a better salesperson and dealer. Will definitely be recommending this to all I know and returning for more cars!
Thank you for my recent transaction at Rockland Nissan!
by JudithD from DealerRater.com
December 5, 2018
Thank you for the Nissan Sentra SV 2019 I leased 10 days ago! Also I highly appreciate the assistance with turning in my previous leased car and all help with transportation. I am highly satisfied with the service of Dan Labodin and Omar Borja ??? very professional, honest, attentive to our needs. All my family is very thankful to you! Very good job Team! I am satisfied with the service on the sale side. A lot of communication with Omar Borja demonstrated his willing to assist. It was truly positive experience! Also fast and efficient was account Debbie. Again I am expressing my thankful attitude toward Omar Borja and Dan Labodin. Best regards, Judith
I went to this dealership last night and had a great experience with both Tim O'Brien and Bernie Drexler. They were both very up front and honest about the cars and financing and made me feel very comfortable getting into a new car. I drove 2 1/2 hours just to see them because I heard how good of a dealership it really was. Hands down the best experience I've had buying a car. Quick, easy, pain free! I plan on continuing buying from them from here on out. I highly recommend going to see them!
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
I just wanted to take time to rate my experience at Rockland Nissan in Blauvelt, NY. I rated this dealership 5 SHINNING STARS. I wish there were 5 more to give. This was the first non-stressful, smooth and professional experience ever. Tim O'Keefe is extremely genuine and patiently listens to your requests and concerns. I was thoroughly educated about the car I desired and given a great price. The vehicle included everything and more that I was looking for thanks to Tim and Freddie. Everyone went out of their way to make sure all my needs were met. This dealership delivers incredible customer service and zero pressure. If you're looking to buy or lease, I would strongly recommend going over to Rockland Nissan in Blauvelt, NY. Tim, Freddie and the crew will meet all of your needs. I will definitely be revisiting Rockland Nissan in the future!!!
MY EXPERIENCE WAS GREAT. GREAT CUSTOMER SERVICE. THEY MADE SURE TO PUT A SMILE ON MY FACE BEFORE I LEFT. AND I WAS TREATED FAST AND PROMPTLY. NO WAITING ALL DAY FOR THIS PROCESS!!!!! I WOULD DEFINITELY RECOMMEND THIS DEALERSHIP TO A FRIENDS AND FAMILY
We leased a Nissan Rouge on Labor Day . Our salesman, Matty Brown, was a pleasure to work with and the closer, Alli was also great. We have been back for a windshield washer problem.The service department was also wonderful and fixed our hose at once. We dealt with Andy Lisske.
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