Purchased a Honda Odyssey from Hendrick Nissan. It was exactly what I had been searching for and they had it for a fair price. The sales department was top notch.
Had an issue with the service department after my 100K mile maintenance when my serpentine belt failed only 4 months after being replaced. I contacted owner loyalty and my concerns were relayed to the general manager who then contacted me directly. He listened to my concerns, took the time to acknowledge responsibility and did everything to make it right.
I am happy to say I am a satisfied customer.
Every single person in service makes me feel like I am 1 in a million! Can???t wait to come back! I was in for an oil change first thing in the morning. I let them know I had to be at work by 930 and I barely had time to finish my doughnut before they were done and I was headed out the door.
I needed a new battery. Zac found that I also needed new filters, which he brought out and showed me. I also needed new wiper blades. He was very friendly and helpful I didn't feel pressure to do anything . He is a good employee.
Carmax has a wide variety of used cars to check out if you are not sure what you want. We found a 2018 Hyundai Sante Fe Sport with less than 8000 miles. Very nice vehicle that is roomy with lots of cool options. My sales agent was very nice, no pressure and we were in and out in less than 15 minutes to sign the paperwork. I would buy from Carmax again!
Mike Tolbert and Jon Frye worked with me. My 3rd Nissan from McCarthy. These 2 guys did way more than I expected. My wife and I were very impressed with the extre effort. My circumstances were a bit different than the average and Mike and Jon made it so easy and relaxing. This is the way buying a car should be. Every question answered. Every concern resolved. These guys were awesome.
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