I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I had a horrible experience at this dealer but i can't blame the salesman Mike C. He did the best job he could with the process he was givin. He was courteous and polite and tried to handle the issues but his hands were tied by the useless policies and people above him. I would deal with Mike again but never the dealer. Being big and forgetting how to take care of the customer is what the dealer forgot how to do.
Chris, the service rep who helped me went above and beyond anything I could have expected in orderfor me, a traveler from out of state to be able to continue my trip. My car was in need of a part he couldn't get right away and I needed it asap, he managed and he managed to get my car fixed ahead of his estimated schedule. The who experience made me wish they were my local Nissan Dealer. If I lived in the area they would be the dealer I'd go to every time I needed anything.
by Lori - Happy Owner of a New Car! from Warren, MI
July 2, 2018
Wasn't looking forward to buying a new car from previous experiences I have had. I must say, I was pleasantly surprised with Jeffrey Kia. Extremely professional staff and up front on everything. The price and payments quoted were exactly what I got. A big thank you to Kevin who went above and beyond to answer all of my questions and concerns, as well as Joe, Mark & Nick. I will definitely recommend Jeffrey Kia to all my friends and family!
I leased a 2018 Nissan Rogue last week and I couldn't be more pleased with the transaction. I was extremely surprised at how stress free they made it. The entire process took less than an hour and a half. Marcus was a great sales guy. He took the time to really explain everything to me. This was my first leased vehicle and I definitely recommend them to everyone!
Out of all the car purchases i made by far, this was tbe easiest and fastest time i was able to get in and out of the dealership within an HOUR, thanks to Mostapha farris who made this transaction very smooth, i told him what i was looking for over the phone and explained to him that i was on a tight budget, he was able to get me the vehicle i wanted at the exact price i wanted, also the finance manager brian was very helpful and explained to me my purchase options. Overall, i recommend mostapha to any customer looking for a new or preowned vehicle, thank you mostapha and also thanks to suburban imports of farmington hills.
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