First of all, I'll say that everyone was very nice to us. However, every little detail about the sale took forever. I was there for hours on two different days trying to get the deal done. The finance director wouldn't budge on the price of the car & even tricked us into paying way more for it than I wanted to (even with a trade in)! I went back to see if I could remove the extra service agreement( $3,000)but they said it wouldn't make my monthly payments any lower. He was such a coward, he didn't even show his face or try to communicate with us after that. You're not that busy or special, hun. They only care about getting your money. Wolves in sheep's clothing...
Mark M. Internet car sales found an awesome Hyundai veloster turbo for my wife, equipped with the exact features she wanted! He gave us a great deal on a super clean well kept used car. Dealership gave me top value for my trade. Great all around buying experience! Thanx again Mark M. and the Crain team!
This dealership is the best! The sales people are knowledgeable and will go out of their way to see that your needs are met. There is no pressure. They will do whatever it takes to see that you are given the best deal possible and are there even after the sale. Everyone is so friendly. You will be happy to deal with this dealership.
Awesome in Every REspect
by Paul C. from Covington, LA
December 17, 2018
The Gen 8 Maxima is pure pleasure, whether the mission is a Classy Date Nite or a Fun Sporty Drive in the Country side on Twisty roads. Handles like a dream with Plenty Power and instant pickup at the wheels as the throttle is opened up. Luxury and sporty with Awesome Head Turning till your neck twists off look... The CVT glides the car down the road with no jerky choppy gear changes - its like floating on a cloud when in normal driving, and Sporty Driving is very aggressive but smoother than butter when shifting in Sport Mode.
Todd James made my car buying experience the best ever! He was nice, courteous and explained to me every step of the way! He did not stop til he had the best price at the best rate, he made me feel that he under stood my need and did not stop till I was satisfied! I would recommend this location to everyone! Customer service is great no pressure and selection is great! Ask for Todd James he will take care of you!
Love my Midnight Edition Maxima
by H2OGRL from Little Rock, Arkansas
December 5, 2018
I’ve had this car over a year and still get compliments on it. It handles really well and it’s very quick for a sedan. I’ve had zero maintenance issues. I bought it for the technology as it was more equip and better features than the Camry (which was what I was driving).
Crain had great folks to work with. Made buying a car easy and pleasant even when we disagreed on pricing. We bought our 4th Kia here and will most likely buy our next one there also.
by Andre from Ocean Springs
November 25, 2018
The maxima has always in performance never disappoints, I’m a tall guy, so if your a wide and tall guy the cabin will feel tight but over all I love the sitting position. Trunk space is great. And I love driving this car on long distances for a small car it growls like a smarts car but rides like a luxury car.
I had two of the most wonderful salesmen ever! Dosy and Justin were very helpful in getting my dream car at an affordable price! They were super patient with me and explained all the information associated with purchasing a new vehicle to me.
The car I wanted was not on the lot when I went to the dealership. The sales manager Jim, along with Dosy and Justin were able to have the car I wanted delivered to the dealership the next day! They made sure I had my 2018 Kia Sportage before Christmas!
All in all, I had a great experience! If you’re looking to purchase a vehicle, go to Crain Kia in Sherwood, they will definitely make it happen for you!!
Very spacious car
by Dennis Miles from Grapevine, Texas
August 14, 2018
Meets all my expectations. Very good performance and spacious interior. Value for money on mpg!
Normal maintenance costs. Definitely recommend it for first time buyers
First let me say THANK You for our new SUV who we named Big John! 2018 Kia Sorento. The blessing that you all bestowed upon my family by helping us get this car was greatly appreciated. We are a very grateful family and we wish everyone who helped with this purchase well!
I shopped several large dealerships in the area and the quality of service that I received here was second to none, I have never had a manager so quickly come out and help and make us feel at home... I met the new and used car managers and they treated me like family!! the deal was fair and upfront. I may could have looked around the rest of the day and save a hundred or two but I really think the service I received from Mr Moss and Mr Hicks more then took care of the price!!! thank you so so much!!
When I first purchased my car, the process was smooth and fast. Cindy in the finance office is just awesome. When they contacted my previous lienholder to get a payoff, they got the wrong amount(on both cars I purchased.) which resulted to a balance owed to the previous lienholder. I went back and forth with Fletcher(them always telling me it would be taken care of) for THREE months! This resulted in three late payments on my credit report! FINALLY after driving the hour back down there because I was tired of my calls not being returned, LaToya in the title office fixed all my issues in one time.. Mind you, three months later. The salesman, Rob, was really good and so was Cindy in the finance office. I think
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