I have dealt with Tranum for years. I was approved in August didn't purchase then and returned back in October. My information was still active and I was approved. I was on a time crunch and Dan stepped up his game. I walked in that morning and before lunch drove off with my 2017 VW Passat! He was very fast with getting information on vehicles I was interested in. I was able to test drive and the team worked quickly. If you have dealt with Dan you are dealing with good people.
Believe it or not, it's been 16 years since my husband and I purchased a brand new vehicle! Needless to say, all the modern bells and whistles were more than just a little overwhelming. Felicia was very patient about answering our many questions and did not pressure us when we told her we had to go home and think about our decision. Brian was also very nice when we returned to actually purchase the vehicle. One thing I was slightly dissatisfied with was I feel that we were rushed through the delivery process as we were the last customers of the day. Overall it was a good experience.
Had a great buying experience with a young man named Cody in the used vehicle department. I was recently looking for a Toyota Tacoma and came upon one on cars.com and the team was quick to respond via email the next morning. After talking over a week and answering many of the questions I had since I could not see the truck in person (I live outside Dallas) I decided the truck was the one I wanted. I had planned a flight down to pick up the truck the next day. After a fiasco of a trip down there the team got me in and out quickly with a fresh detail and a full tank of gas to hit the road back home! They have even done follow up contacts with me to make sure I am satisfied with the truck, which I am 100%. I wish there were more dealerships like them in the Dallas area!
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