Unless, apparently, you go to the right dealer! We found Dick Hannah Nissan to be courteous, professional and knowledgeable. Danny listened to us and found us the right vehicle for our needs. I would recommend this dealership without hesitation!
This 5 stars in for one employee in particular. Tim Gardner in the service dept. My little story... I had recently purchased my vehicle on April 1 & had to return it on April 4th due to the speakers, window and a little idle. It was now 4/16/2018 and my car was still not finished because the speakers were missing a part that need to come from Korea, they told me my car would be finished no later than Monday and that was a promise...So long story short everyone I spoke with said they would call me back and help me figure this out and no one did, they called with the same info about waiting for a part but no new news. Thankfully I called in 4/17/18 to check on my vehicle on when the part will be in and Tim (which was my first time speaking with i'm through these couple of weeks.) and he said the part was scheduled to arrive on 4/24/18 I was furious. Here I am driving loaner cars and not even able to enjoy my new car for a whole month. He listened to me and quickly went into action and said I am going to help you, we are going to fix this. Literally in 2 hours he called back said that they can get my car to a certain place and they can do it if I agree and also offered me a couple of other things and said I will get your car to you by today or tomorrow after he explained this to a manager. All in two hours! and I couldn't get a straight answer for two weeks! Tim called me when it left car max and when it came back and tested the stereo for me himself! He completely turned my whole experience back to a positive one again and now I am truly happy he went above and beyond and keep his word! He was very kind and put actions to his words! He is definitely the highlight of my week! now I can drive my new car thanks to TIM Gardner.! Thank you TIM! You don't know how happy we are!
I bought my car as a result of an on-line ad from Tonkin Nissan. Casey
Lucas, Sales Manager at Tonkin handled the sale, and then drove
nearly 200 miles to deliver the car to me, as I do not live in Portland.
Casey was very professional and I will always look to him when I buy a
car in the future!
I made an appointment with a sales person who contacted me by phone in response to a website enquiry I made. The sales person was waiting for me when I arrived, took me out for a test drive and handled the sale thoroughly and professionally. There were one or two minor maintenance issues I wanted the service department to check before taking the car, so they kept it over the weekend. The service manager called on Monday to update status and kept me informed. I picked up the car on Tuesday and have been pleased with it. Price was what should be expected for the make, model and mileage according to Cars.com, NADA and Kelly Bluebook.
Just got a new 2018 Pearl White Crosstrek from CARR Subaru in Beaverton Oregon. Those guys were great to work with. Thank you Sam Fontanos for helping me pick out a great car. Thank you Fernando Del Campo for giving me very good advice and providing great financing. You can’t beat the excellent service at the Beaverton CARR SUBARU. You guys rock! I’m so happy with my new car.
This was by far the best car buying experience I have ever had! I was able to get into exactly what I wanted. The salesman was very knowledgeable on their inventory and their process. I felt like I knew everything I needed to know walking out. They were open to all my questions and more then willing to work with me! Awesome experience!!
Completed online application. Car was ready and detailed by the time we arrived for our test drive. Everyone we worked with were awesome. Jared, Jason and Rachel were fantastic. Didn???t try to sell me anything we didn???t want. One of the best car buying experiences we???ve ever had. Everyone was very nice and friendly, a very welcome feeling.
I had a great experience at Dick Hannah Nissan. I was treated with courtesy and respect and professionalism throughout. The sales was low pressure and I received the price that I asked for. I left very happy.
Car Buying experiences for most people are more like a challenge to see who can deal with the least amount of attitude from the sales staff and who can play the financing game the longest. Here at Alan Webb Nissan, these kind individuals are more like family/friends, then someone so worried about meeting their quota, that they forget how someone should actually be treated. I was blown away by the level and quality of customer service by the sales staff, parts dept., finance, and Management, that I could not begin to tell you how much trust and comfort I felt while visiting this extremely professional dealership!!!! I would have NOOOOOO hesitation, in recommending this fantastic facility to anyone, anywhere, thinking about purchasing a new vehicle.
Courteous, attention to details, synchronizing iPhone to vehicle & Sirius XM Radio transfer. Thanks for working with me to get the best deal possible! Blessings to Dave and everyone involved in the process! 🤗🐯🐱🐱💞💞💞
The wife were very happy the way the buying process went. the sales person was kind and friendly, and answered all our questions to the final process of paper work. One person did everything until we signed the paperwork. No hidden fees. it was great.
We loved our car buying experience at Dick Hanna Nissan Gladstone. Our sales person Cody Downing was very attentive and listened to our needs/wants and did his best to meet our expectations. we highly recommend this dealership!
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