Did an internet purchase on an 09 Murano and at pickup...
by Lasrnw from DealerRater.com
November 29, 2018
Did an internet purchase on an 09 Murano and at pickup found out the car didn't have all I asked for and was promised. I was livid because the original process had been great and felt I had been taken advantage of. Got in contact with Tom Wall, Manager and he searched high and low for the car I wanted. When he couldn't find the 2009 he got me a 2010 Murano at NO ADDITIONAL COST with all the options I originally wanted. In my opinion he went WAY above and beyond to make sure they made it right. I'll be a long time customer at DCH Freehold Nissan. Also, they have a great guy, John, who shows you all the options in the car and how each works....really friendly, really funny and very knowledgable. It's worth buying a car there just to meet him - he's teriffic!
Stopped by dealership to check out the cars. Manager Chris offered to find me a car and requested a deposit. I paid. He didn???t find me a car within the period we agreed on and I requested refund. The agent was instructed by Chris to fill out the paperwork and promised that I will get the refund within 7 business days. It???s 14 days since then, I contacted them again and they promised to check, but still no refund. I only wish that I checked their reviews before I went there. Only 2 stars out of 5. *** Today is a happy day for me - finally got the refund. I want to thank Samantha who helped me. She was very efficient, professional and polite.
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