I usually despise the entire process of buying a car! The day before we went to Toyota & the salesman drove us crazy with his non stop persistence. Even when we stated they didn't have what we were looking for, he kept getting us to wait and wait and wait! Finally, exasperated my husband left while I hid in the car because I knew it was going to be a hard sell. I'd rather lose a toe than buy a car like that! The next day we went to Galloway Direct. Rich Festa, the salesman was as pleasant as he could be. No hard sell, no harassing, no long horrible wait. Also, the closing agent was extremely nice. The overall experience was a nice surprise! We felt like we got a good fair deal and got a great used 2011 Ford Edge with low miles! It was pristine. We got an extended warranty and free oil changes for 2 years! The facility was pleasant with some great antique Fords inside. I would absolutely recommend them for a great experience!
Beautiful facility, shows great promise and still head and shoulders above the other local Jeep dealership (Galeana) but 6 contacts and an about hour to only schedule the appointment for an oil change, tire rotation and them to see if something qualifies for a warranty issue.... unacceptable. No appointments available for at least two weeks out and no way to confirm appointment time online or even by phoning the dealership directly. They can???t even tell you who your service advisor is... once I arrived I found I didn???t even need an appointment after all because they dont handle that type of warranty work for Mopar Service Plans. I have to call Chrysler direct to schedule. Service advisor seemed nice enough but not very knowledgeable and pretty stressed. They???re new so I???ll cut some slack, but guessing management needs to do some better training. Still not sure about why it took 6 contacts to schedule an appointment.. there must have been 15 girls in a bullpen area that handle scheduling who were seemingly just sitting around and chatting. Not great, but not as awful as Galeana. Will give them a second chance and re-review.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Everyone at Gettel Hyundai provides first class costumer service. They are not pushy and truly want you to be happy with your decisions. Kevin Was my sales associate and made the car experience easy and stress free.
We have purchased or leased a "substantial" number of vehicles over several decades. This was the best experience we have had with dealership personnel starting with the receptionist who connected us Arlington Fritz who introduced to his manager Syed Madni. From our entrance to the dealership through to closing the deal with Financial Manager Anthony Leli it was a pleasurable experience.
Hi, i am one to rarley take time to write a review no matter how good the service is.
but this place deserves the five star review, i went there with my daughter looking for a car so she can start collage and we were greeted by louis.. and he was not pushy or trying to put us in something we didnt want , he was very patient, polite , plus we had a few laughs .. the vehicles were all clean and ran very well. finaly we settled in an acura TL that even i fell in love with. i was there to help co sign if needed and the finance manager CHAD did great, he put her in a first time buyers program and didnt need me to co sign ! my daughter and i smiled all the way home.. i am glad to have found such a great dealership and would never go anywhere else ! thanks guys
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