Certainly not the level of service you'd expect from any 'typical' dealership, but prices are decent if you're informed and very diligent. I used Arian after dismissing another agent who was abysmal, and Arian himself was great. If the they were in the 21st century (digital age) and provided some basic customer service and car preparation, the experience could easily have been 5 stars, but it was not. All cars are sold "as-is" with zero reconditioning or pointing out any defects (it's entirely up to you to inspect thoroughly and get a mechanic to inspect). Since I buy lots of cars and had confidence I could spot any issues and keep any typical "used car salesman" tactics at bay, I was fine buying through them for the slightly better price. If you don't have such familiarity or confidence in the process, then this is not the type of place for you.
Simply put the best experience I have ever had purchasing a car. Personally I have never owned anything but a Ford and after working with William Andrews and Eric Hogue to purchase 5 trucks for work I made up my mind that they would get my personal vehicles as well. They both are genuine, sincere, honest and always follow up. Really I could not imagine a better experience purchasing a car. You all will now get my business when my wife needs a new SUV and once my boys start coming of age.
I would especially like to point out Eric's professionalism. In my business I can be very tough on vendors and he was awesome and never wavered in being polite and professional. As for my personal purchase he exceeded my expectations again. I told him I didn't have time to come in and spend a lot of time. He took everything I sent him about what I wanted and found exactly that truck and created an even better version.
At delivery time William was a first class customer service experience and that comes from someone who was trained in hospitality by Ritz Carlton.
I look forward to many years of vehicle purchases.
I loved the interactions with the team at Nalley, they were responsive and they were quick to provide us with the quotes we asked for and provide answers as well. Although I decided to buy elsewhere, I wanted to say how great and responsive they were to me in my buying process.
This is probably the greatest company in the whole world hands down . I worship the ground they walk on . These people are so good it’s beyond words. Each one working here should run a country they could heal the world and all people in it . The greatest humans ever known to man.
Friendly service in a low-pressure environment. The best part was that after we made our purchase, Jose still responded to a concern we had within minutes of our emailing him. Though the dealership had no requirement to do so, they made things right for us when we found a minor problem after purchase.
*Insert cheerleaders here*
Roy, Roy, he's THE man....
If he can't do it....
Seriously though....we drive in from toooo many hours away, to get a specific truck...called when we were on the way, he held it while we were on the road, met us when we pulled up and was an excellent guy all around. They worked with us and we drove away with my truck, as planned.
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