I was talking to another dealer about buying a 2018 GTI, but they gave me the run around constantly (oh it doesn't include our add-ons, oh it includes every incentive, etc.). I walked into Hendrick and made it known I wanted a new GTI. After an initial lowball on my trade-in they easily matched it and lowered the price on theirs below the other dealer. They made the buying process simple and easy. Plus they (the dealer) covers the first 10K service which VW no longer does . Another plus. Finance was pushy to sell their stuff, but it wasn't too bad. Overall I'd give them a 4.5/5.
I have now been to this facility twice in the last two years (once to get an appraisal for a vehicle I ended up selling myself and now (Sept/2018) for a used vehicle purchase. Both times great, but this most recent was a shockingly easy process throughout with a very good person (Greg Leo) from CarMax.
I had a specific need and the car was in CA (I am in TX) and Greg set up delivery, responded to any request I had, and kept me informed at all times of the stages. When I met him for actual purchase, I was in and out of the process (including a trade in) in 2 hours (prob could have done less but we got along well). This IS the way car buying should be done! Period. Great people, great business model.
I also used CarMax financing with zero issues (excellent credit) and there is no pressure involved whatsoever (it is built into their process).
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
by Carolyn-retired mother, grandmother. from Duncanville, Tx
December 13, 2018
This is my third murano. I love the ease to get in and out of and easy to drive and park. I love this car.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
I love it!!!
by Yvonne from McElhattan PA
October 3, 2018
This car has a lot of great features including safety features. I love the blind spot sensors they help greatly on the highway for me. I also like how the cruise control backs off if you are too close to a car in front of you.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
I got my baby again
by ajenedam from East Palo Alto, CA
September 24, 2018
I love it! I can’t believe I got another car. I thought all hope was gone, but I was blessed to have found another and an upgrade.
I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few information and walaaa, got my reasonable offer for my car. I attached a picture of my drivers license and the title of the car on the website. Made appointment to have them pick up the car, gave me my check......done. Seriously, it was that easy. Tom Perkins followed up the whole time with a text how the process is going. Best service. If you want sell your car with no hassle, go with Caravan. Thanks for the best service Tom.
We had a great time. Sevice was great by all the staff. Stop by just to see the lot. And we ended up with a great car at a good price. Thank you very much.
Not my wife's Infiniti q 50 s hybrid
by Toni Z from Overland Park KS
January 5, 2019
My first Nissan Murano, very nice ride,traded my Infiniti fx 35 for Murano,of course fx have much more power but ride comfort is much better ,I bought platinum model I am happy for right choice,it have all the bells and whistles,still little bit less than q50 s hybrid , anyway if you in market for new SUV you won't be disappointed with Nissan Murano
The dealership it???s self and the staff working here are the best! Amazing help from all staff, even taking me to the bank to get the check.
Rides smooth like a Cadillac
by Laveville from Evansville, IN
December 13, 2018
I enjoy the comfort, smoothness and quietness of the Murano. It’s performance reminds me of my pastors CTS Cadillac. The luxeries of the Platinum is exceptional in comparison to other luxury vehicles. One feature that is my favorite is the cruise control. I can choose how 1-3 car distance and the car will adjust the distance without braking.
Dominic was great to work with. I found out about the dealership from a friend who has purchased 4 vehicles from there, and I have told several people that they should check consider it when they decide to purchase their next car truck.
Wife LOVES It!
by John M from Chesterton
October 18, 2018
Just picked this 2016 up last week and so far the wife loves it. Every time she comes in from a drive she make a comment about how nice, comfortable, sporty, roomy and classy the cross over is. Great value for the money from my perspective. Had to give up my F150 Super cab but it was worth it for the value and better gas millage. Not to mention her being happy. Should have bought it in 2016 instead of the F150! Also want the best dealership - choose Lake Shore in Chesterton and see Mike Cochran!
Best experience I???ve had in car shopping with Hector
by Skywalker69 from DealerRater.com
August 21, 2018
Our sales person was Hector and the experience of purchasing a car through Volkswagen Honda is one of the best experiences that I???ve ever had and I would most definitely buy another car there again Hector was great
Great experience here. I 've bought my Altima here and it is so perfect as a ideal car that matches all my expectation! The staffs are nice and patient too!
The Nissan Murano boasts a sleek, unique design.
by DJS from Elgin, IL
November 4, 2018
This stylish SUV definitely stands out from the rest. The Nissan Murano is simply beautiful inside & out. It has a sleek, stylish exterior, luxurious, spacious interior, very soft, comfortable ride, peace-of-mind AWD, powerful, fuel efficient V6 engine, and a quality level that definitely would please anyone.
Great staff . Everyone was friendly and courteous and truly helpful. I couldn't have asked for a better representative than Montaz. He provided exceptional customer service and went above and beyond to earn my business!
Most reliable and comfortable vehicle
by Aam0121 from San Antonio, Texas
October 20, 2018
The murano is the perfect size vehicle. The inside is roomy, and the navigation system is beyond great! I love how spacious the back is for my guests, along with the sleek exterior design.
It is the perfect family car to take long trips.
After purchasing our CX-5 we have received superior customer service & car maintenance. We love our car and the people who help us take car of it. Thank you Billy.
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