It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
by Jens from Philadelphia PA
October 29, 2018
I lease my cars and this is my 3rd Murano. My previous Muranos were the previous body style, 2012 and 2014, so my 2017 is the first of this current style. I have the SL AWD and feel that the SL trim has good luxury features without having to spend extra for the Platinum. I definitely see improvement not just in design, but in ride comfort, handling and features. Highly recommend in the SL trim if you want leather seats plus extras.
The Murano is an unsung, relatively unknown car of great design and thought. It handles well and offers many conveniences and high tech stuff. Like many cars today, the headrest for the drive is not adjustable and forces the drivers head to be pushed uncomfortably forward which also causes the body to be forced into a banana like configuration. It is horrible and awfully uncomfortable. The lumbar support is not great enough. The front seats hold the passenger in place when cornering which is highly desirable. And then there is that horrible automatic adjustable rear view mirror which is useless. The car hold alignment very well. The car gets 32.4 - 32.6 mpg on a flat road at 60-65 mph on regular gas. Overall, it is a lot of car for the money and has a great V-6 engine with a lot of torgue. I am not a fan of the CVT transmission however, only because at a constant 30-35mph it is herky-jerky and not smooth. Instead of buying another Lexus RX we now have this Murano Platinum because comparably equipped it is $7,000 cheaper than the Lexus and maintenance costs are considerable less than the overpriced maintenance of a Lexus.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
The most family oriented and souped up vehicle
by Retired Grammy from Kunkletown Pa 18058
September 21, 2018
I love this vehicle, except for the color I wanted powder blue, but none was available , but otherwise everything else is wonderful and I
Love the space when shopping and buying large items on sale.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
I like the safety features of the car
by Outstanding safety features from St CHARLES, MO
July 29, 2018
This car has all the safety and comfort features that I need. Great looking and reliable vehivcle. It rides comfortably and great purchase for the money.
Excellent selection of quality used vehicles. Priced very fairly, but low-balled big time when wanting to sell them my current vehicle to the tune of nearly 20% below KBB trade-in value.
Great family vehicle. I would highly recommend!
by William from Jacksonville
December 16, 2018
This vehicle has been awesome. We love the look and overall performance and reliability. The only negative would be the paint on the hood has developed some small chipping but other than that I would drive this to the moon and back.
When you reply to a car search request for more photos it behoves you too include the vehicle and the dealership identifiers in your email, before demanding identirying info from buyers. This dealer accomplished that miniimum standard. Sadly, across the board dealers are so bad at this that carmax gets 4 stars.
Very comfortable vehicle great transition from my
by Alan from North carolina
November 25, 2018
The Murano is well equipped and very smooth on the road, I love the ride and the drive. It sets a little lower than my truck but higher than a regular car
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