Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Ana was amazing. She was very helpful and knowledgeable. She answered all my questions with kindness and professionalism. I really recommend her. Her customer service was very good. I'm very happy with her service.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Mae is the absolute best there is. Period. If you are looking for a new or used Nissan in Northern Jersey i'm sure you will be tempted to shop around at all the other local dealers in the area...but do yourself a favor. Save yourself and your family the headache, the hassle, and the time and go to Ramsey Nissan where they are actually willing to make deals happen...and no one does it better then Mae. She isn't just there to sell you a car. She actually cares about why, what the circumstances are, and which one of your needs need to be fulfilled. All the makings of an amazing saleswoman. New Altima...Check. New Rogue...Check. And now a brand new Murano. We can't thank her enough!
Everyone at Nissan of Bay Shore is TOP NOTCH!! From the helpful front desk to knowledgeable salesmen, to the finance department - our transaction was smooth and informed, totally painless! 100% recommend Nissan of Bay Shore. Go see Quenton - he???s fabulous!
Richard Cheatum was excellent. He is friendly, knowledgeable and a "regular" guy. I felt no stress whatsoever dealing with him.I highly recommend this salesman. Shawn Hassan was intelligent and professional. A good numbers guy.
The service at Bay Ridge Chevrolet was great. They opened early and had no wait. Burt was great because he explained everything wrong w my car in detail and proposed solutions. And when I went to pick up my car, I felt like it was brand new. A plus.
I had a technical issue with car. Called, made an appointment and had the issue resolved. The service personnel was very courteous, professional and efficient. This is my 2nd car from Sansone and I look forward to doing business with them in the future.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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