Suzy was very helpful from the minute we stepped on the lot. She was extremely attentive and kind and showed us step by step through the whole process. I was very pleased with my experience with her and the entire Ferman Nissan family. Thank you!
Suzy sold a Sentra to my daughter 8 months ago, the customer service was amazing, so when my car died today I knew it's time to go and see Suzy and it's always great customer service , great Smile and I still LOVE SUZY !!!!
What an amazing experience. No one pressures you into anything. Pedro helped me every step of the way. I Would strongly recommend him to anyone looking for a car, he will make sure you get everything you want!
from greeting in lot to close of deal...just terrific!!
by marilynbl1 from DealerRater.com
December 5, 2018
From the moment Adam met us in the lot, the experience was a learning one. He is so knowledgable about the product I was interested in and he listened to what I wanted. He brought two cars up for comparison, knew the difference about each one, and there was no "dazzle-dazzle"! Extremely honest and forthright with his answers.
Everyone I came in contact with at this dealership was very friendly and helpful. Payne was my salesman and was very knowledgeable and professional. He was very thorough in explaining all the wonderful features of my brand new Nissan Rogue.
We dropped off our 2015 Tahoe for recall work and we were in a hurry. Mr Sutton was very helpful and Quick to get us taken care of. The work was performed quickly and received a phone call to let us know it was ready. He even had it washed! We will be back!
Throughout the whole week kevin was exceptional in not only his customer service but his knowledge of the product. I had multiple quotes from other dealerships but kevin was understanding and accommodating for any need that i had.
In my grief, I needed to sell my husband???s Titan truck. He passed away 6 mos. ago. I just didn???t want to deal with trying to sell to the public for fear of scams, etc.. I spoke to Ryan in the parking lot and he took me under the wing with compassion. As I waited during the process, He kept checking on me and offering water during the process. He did whatever possible to make it easier for me and comforting. I greatly appreciated this. Several other employees were very kind in coming up to speak a short message to me. All were so kind. God told me in 2 different ways to bring the truck here. Now I know why. I was taken care of very well.
All I can say is wow. The entire experience from being to end was great. I spoke with Ryan before I got to the dealership about the vehicle. I gave him a time frame on when I was going to come look at it, and when I showed up it was out front already, all washed with a tag on it ready for a test drive if I wanted to. Ryan got me a great deal on the SUV, as discussed before I even got there. And then it was seamless and easy through all the paperwork. And I was really impressed with the dealership as well. All very nice and modern, on par with all the high end luxury dealerships ( Mercedes, Lexus, Porsche, etc..). Highly recommend Ryan Smith and Maus Nissan to anyone looking for a new vehicle.
Vince was so thorough in every aspect of making our experience a smooth one. Je answered all of my concerns with educated answers. We only drove one car which he picked from the inventory and bought it because he listened to our needs and satisfied them. Definitely he will be our salesman for life. Thankyou.
This is my third Kia Optima and I go NOWHERE but to Friendly Kia for service. I know the level of service I expect and get will be high. I look forward to coming here and they make you so comfortable in the new lounge area. Can't remember who checked me in and out of service but he was excellent.
I was taken care of with out an appt. Friendly, fast & efficient service. I have always received courteous service and attitude from all of Lokeys associates. Including all their departments ... sales, service repairs and phone operators.
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