Fantastic Experience, excellent people and service
by Noreen from Weymouth, MA
June 1, 2018
Two things I hate most is shopping for a new car and phone. Coastal Nissan made the car shopping very pleasant. Lance and Tommy, took the time to go over the car I was purchasing in great detail. Sean in financial was efficient, friendly and helpful. George in the service department was also very friendly and accommodating. What a fantastic team.
I will definitely go back to Coastal when we need a new car. I love my 2017 Rogue.
Car shopping has always been taxing, but working with Lance Ward and the team at Coastal Nissan truly changed that experience for my family. My husband, our 7 year old son and I visited the dealer on two occasions before deciding on a purchase. During each visit Lance spent numerous hours with us going over options on the different vehicles we were interested in, as well as pricing/financing options available to us. There was zero pressure, 100% transparency in the process and price, and none of that typical old school car salesmen foolishness. The gentleman who worked on the financing part for the deal for us was super-efficient, friendly and thoughtful and got us a great rate with a local bank. I’m confident I got an excellent deal on my new car and the fabulous service we received throughout the process was just the icing on the cake. Look no further than Coastal Nissan for your next purchase. I know where I’ll be going next time!
We were on vacation from Nyc with my wife enjoying West Virginia when our car started shaking and baking and could barely move without severe shaking. Being that this was our sole means of transportation too as well as BACK from our trip we were distraught and didn't know where to turn. This is where Mike in charge of the service desk and Nissan stepped up and in. After explaining our dilemma to him even despite there shop being very full and busy with other repairs, Mike prioritized our car. Took some doing to find out what was wrong but after some serious diagnostic challenges it was concluded to be the rear drive shaft. Parts were ordered and our car was fixed within two days time. All the time Mike coordinated with us a car rental place so we could still enjoy our vacation, supplied status updates when I called which was several times and again had our car repaired as soon as possible. This was important to us as if its early in the day when the parts arrived and car repaired we would not have to spend more money on a hotel as we would have had to pay another night if it had not been repaired early in the day. His patience with us, kindness and empathy went a long way to turning a bad situation into a bearable one. He even assured us we would be fine the trip back 570 miles to Nyc with a new rear drive shaft, and we were!! Car ran like a top and we arrived home tired but safe and sound. Hats off to Nissan and their mechanics, employees and especially Mike at the service desk for showing us some southern hospitality and great customer service in our time of need.
Was shopping for a new car the folks at this dealership answered all my questions and we’re polite and friendly. Their quote was competitive but I found a similar deal closer to home otherwise I would have purchased a new car from them.
Can't say enough about the team at Zimbrick, best customer service ever!!! Went way out of their way to help me find a new car. Would recommend them to anyone. Jamey, Casey and Mike thank you for everything. You guys are the best.
I had the best experience with the service here then I have ever had with any other auto service. Nolan was the the best. He cared that I had no transportation and that it was a Holiday. His genuine concern has me coming back for all my service needs and I will purchase my next vehicle there. I had my truck towed to Madison because of how he treated me on the phone. They were so busy because of the holiday, but assured me he would do his best to get it looked at. He called me on an update of getting it in to service, and he did just that. Because of Nolan, they have my business. I bought the truck in Janesville but there is no comparison to Rosan Nissan
I had the best car buying experience. They made the whole car buying experience easy and professional. I would definitely recommend buying a car from these guys. I'm in love with my new car, which I bought a 2018 Mitsubishi Mirage.
Our Sales consultant Brian J. Stanley was excellent.
He made the buying process quick and easy.
We left well informed about our new vehicle.
We would recommend him to our friends and family.
Pat and Bill
Came here for a door handle replacement and was quoted 400 dollars at gunn nissan but came here and Dustin and the crew were able to do it for 150 dollars. The staff was friendly and prompt to get the issue resolved. I would definitely reccomend this dealership to anyone having issues with there nissan. And look forward to doing business with them in the future
I am very satisfied with "Johnny" help in my purchasing of a 2017 CX-5.
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