A few years ago we purchased a new vehicle from Cowles Parkway; but the vehicle (although not considered a 'lemon') experienced rain leakage (which they repaired) and eventually a cylinder malfunction that required installation of a refurbished engine.
What gives? Brand new vehicles shouldn't have problems.
Although each of these defects took a long time to repair, thankfully Cowles repaired everything. However, during each lengthy repair, we rarely heard from the Service Team so were not kept up to date.
We thought it's their responsibility (their responsibility!) to contact the Customer to let them know what's going on, not vice versa. We had to call a lot and felt very lucky if we were able to talk to someone and find out details.
Cowles Service and maintenance is great, but overall Customer Service and making contact with the Customer is lacking. We realize they're balancing many customers, but a simple phone call letting the Customer know how things are would be very helpful. Why do we need to call them to find out details?
First time owening a cargo van
by Stephbtrue from charlotte NC
October 22, 2018
This vehicle fits my needs and is needed for my business. Great for hauling equipment and supplies. Excellent on gas and handles pretty well on the highway. So far so good.
I highly recommend Unique Auto Import. They are you great dealership to purchase a vehicle. It doesn't matter who you are, they will definitely work with you to make sure that you leave a quality vehicle. My salesperson John McMullan is the best. He worked hard to help make sure that I get a vehicle for a good deal. He's highly knowledgeable and easy going. I'll definitely recommend John McMullan to talk to about a vehicle. The staff in its entirety is phenomenal. Unique Auto Import is the best. Thanks again...
Don't pull out in traffic!
by slownv from CURRITUCK NC
October 12, 2018
The NV is kind of fun to drive but that's about it. Owned a week now quickly learned not to pull put in traffic! Has no power from a dead stop. When you get to 30 mph or so it will do ok on acceleration but don't look to smoke any tires! Wait until the coast is clear before pulling out on to the highway! I have been flipped off more times since I bought the NV than I can remember. The floor under the driver's seat has a very annoying popping noise. It is coming from the very thin sheet metal floorboard. Dealer said the tightened the bolts...still popping.
I don't see a long-term relationship with the NV 200
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