The transaction was easy and done professionally. Our salesman, Brandon, did a great job guiding us through the process and had all the answers to our questions. If asked, I will recommend Crest Nissan to those looking to purchase a vehicle.
Brought my car here for my annual state inspection. The service technician was pollite and the inspection on my car was completed within the promised time. I will definitely be back for additional services in the future.
I took my new Murano in for its first service. Had the car detailed and a zaktek applied. The car looks awesome but I asked them to adjust my headlights as I cannot see 15 ft in front of me on dim. The told me it couldn’t be done. Very poor customer service. If Nissan made a vehicle you cannot see to drive at night I will not be keeping it.
Drake helped with my service, I had an oil change for my 2015 Nissan Rouge all the representatives have been great over the years, I did come without my coupon and Drake made sure to get me the discount which was appreciated.
Need to cilities are extremely clean and waiting area is very well appointed. The staff is extremely friendly and helpful, they will even help you move your car seats. There was no trouble with my warranty coverage I found the entire process quite satisfactory. Especially the service manager I had named Erica. Ty
I have been going to Grapevine Toyota for several years now. This is the forth Toyota purchased from them and the service has always been excellent! Thanks in part to my asst. service supervisor Robert Moran and the whole service staff.
I came in June of this year to get our Toyota Highlander serviced and have the Zak-Tek protection applied (which is great) and went over to see Neal Asaad the General Manager just to say hello.
He asked me how my 1970 Grand Prix was doing. I told him that I was going to get the old factory R-12 A/C replaced for a new R-134a replacement unit which would have to be shipped in from Florida. The garage where I was going to take it quoted me several thousand dollars to tear out the old factory air and put in the new one, and keep the car for three days.
This was after going to three different places to get an estimate where I asked about doing a retrofit kit, (I was still wanting to keep it original as I have owned it since it was new) no one was interested in doing that because they said they couldn’t guarantee it not leaking or that the compressor bearings might be worn out and other excuses for the system not working.
Neal suggested that I bring it in and let his service techs look at it.
He introduced me to John Farley his fixed operations director and Karl Landerholm his shop foreman. They said they would check it out and let me know later that day. They captured what little R-12 Freon that was in it and cleaned the system out and refilled it with environmentally friendly R-134a Freon. After keeping it overnight to check for leaks I picked it up the next morning.
To make a long story short.
They did a great job! “Above and Beyond”. It has performed perfectly all-of this hot summer without any leaks or problems for just a couple of hundred dollars.
Truly a Friendly, Fair and Professional Dealership!
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