The entire buying process took about three hours and 15 minutes from the moment I entered the dealership for the first time to driving home with a new car for my daughters. Jeannie and Dominic worked closely and frankly with me to talk through my interests and needs between the trade in, desired monthly payment range, and valuation for both vehicles. Negotiations were handled quickly and reasonably after we exchanged full information. Ray in Finance got me a full percent lower from my credit union even after the initial offer and acceptance was reached. That was real money! The whole team (including Malik for my insurance change) were very warm and easy going. It was probably the best buying experience in the dozen plus car purchases I’ve made over the years. Thank you Jeannie and team for genuinely exceeding my expectations, by a lot!
by Rev. Walter D. Jackson, III. from Elkridge, Maryland
December 28, 2017
I came in for a new clutch. The service dept. person I spoke to was more than fair. He told me the repairs was more than the value of the car. I decided to buy a new car. I was directed to John Wyatt. He was excellent. He was professional, considerate and well - informed. He helped me pick the right car for me. I am very satisfied. Thank You!
This experience has been one I'll remember for a long time! Steffon Rogers and Helen Silberman were an absolute delight! Answered any and all of my questions, worked with my budget, and got me into my first car! 10/10 would recommend
I would like to thank venessa walker on the great service she provided. I went into trade my old vehicle in for a new 2019 Altima and she made the whole experience quick and easy for me and my daughter. Thanks once again -Devin
Wow, I experience amazing service from the beginning to the end. I will always being my truck to Bowie for service. When I???m ready for my next truck I will come to your location. The staff was wonderful. If I could have given more stars ?? I would!!! Please thank every staff member who worked on Saturday for me!
My experience was amazing, Danille Mosley, Steffon Rogers, and Joe, made my New car Purchase a SMOOTH and EXCITING one. It truly was a NO HASSLE transaction. Customer service fed me Pop Corn (My favorite). My appt was 1 o'clock and 2:30 I had keys in my hand. They gave me the car, price and Monthly payments I wanted. This is as GOOD as it gets. I've already recommended Bob Bell Eastern Ave. Thanks for a very Pleasant experience. ¿
I brought my car to the service center at 7:00 am for a oil change and tire rotation, the waiting area was very clean and welcoming, the staff was very professional and once my car was finished the technician came and explained the multi point inspection and how my car check out, I was informed on my next visit what I need to have done, I was in my car driving to work by 7:35. This was my second visit at that location and it will not be my last, and yes I would recommend Nisan of Bowie everyone.
John B's customer service was excellent. John went the extra mile to get the deal and the car I wanted. Everybody at Bob Bell was nice and respectful. John showed me the perfect car. I will definitely refer my friends and family to shop with John and Bob Bell Nissan.
With the service being more than a couple hours, someone took me home, and picked me up. The drivers were courteous, and the service people, were knowledgeable, and respectful. I have bought my past four vehicles there, and they have a customer for life.
Paulette really worked with us. We told her what we wanted and how much we wanted to pay. She got us what we wanted for less.
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