Scheduling the appointment was simple/convenient, staff at the dealership(service team) alerted me to the recall item and were able to complete this work in addition to the initial items I had requested .
I just want to thank Deanna Rivera for all her attentions, for making the purchase process for me and my girlfriend as easy and understandable as possible, for being there from the beginning to the end of the whole process, answering all and each of our questions and concerns.
Did an internet purchase on an 09 Murano and at pickup...
by Lasrnw from DealerRater.com
November 29, 2018
Did an internet purchase on an 09 Murano and at pickup found out the car didn't have all I asked for and was promised. I was livid because the original process had been great and felt I had been taken advantage of. Got in contact with Tom Wall, Manager and he searched high and low for the car I wanted. When he couldn't find the 2009 he got me a 2010 Murano at NO ADDITIONAL COST with all the options I originally wanted. In my opinion he went WAY above and beyond to make sure they made it right. I'll be a long time customer at DCH Freehold Nissan. Also, they have a great guy, John, who shows you all the options in the car and how each works....really friendly, really funny and very knowledgable. It's worth buying a car there just to meet him - he's teriffic!
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