My issue was resolved by service manager Dawn.
I had asked for a written estimate. I did not get one; instead Service proceeded to do the repair without my authorization which totaled approx $339. I told them I wanted to go elsewhere for a Freon recharge while they did it anyway for a charge of $280. They adjusted my invoice and refunded $207.
Bought my Pilot here. Did my research online. Obtained several internet quotes from several dealerships. Made a mistake and Went to the cheapest one (in Covington, Louisiana) and it turned out to be a "bait
After feeling like I got the run around from the sales guy there, Scott Harmeyer stepped up and took over and changed my mind and opinion of the dealership. He streamlined the process, and made the experience one that was quick easy and enjoyable. I didn't get the vehicle i wanted but very satisfied with the vehicle i got. Thanks Scott!!
Wife and I went in just looking to test drive a couple vehicles and met Jeff McL. Unlike other dealers we visited there was no pressure from Jeff or the managers. They made a great offer on our trade in and the vehicle we were looking at. The timing wasn't right for us so we ended up leaving without the car. In the following weeks Jeff responded within the minute of every text I sent him asking questions about different vehicles and he even went out and grabbed cars from other lots we could look at. Jeff made it feel like he was working for us and not the dealership and we truly appreciated that.
I had the best car buying experience. They made the whole car buying experience easy and professional. I would definitely recommend buying a car from these guys. I'm in love with my new car, which I bought a 2018 Mitsubishi Mirage.
Can't say enough about the team at Zimbrick, best customer service ever!!! Went way out of their way to help me find a new car. Would recommend them to anyone. Jamey, Casey and Mike thank you for everything. You guys are the best.
I came in just to ask a few questions because i was thinking of starting a lease for a new car! I have never done this before and Chanler was very helpful. She walked me through what all would happen and payment plans and everything. I left knowing exactly what I wanted and with a plan! I love this dealership and highly recommend it. Based on my visit I experience excellent client service.
Went in to find a car and Gil came out and helped me right away. Gil was very kind and helpful- Highly recommend!! He was patient when I was trying to figure out what type of car I was wanting and also test driving multiple vehicles. He knew his stuff but never felt pressured.
I loved my Xterra, and totally credit the safety features in it for walking away from an encounter with a deer on the Interstate. Sadly I needed to purchase a new car. I went here because of my experience with the sales & service departments. And I continue to return for service work.
This is a very professional and well qualified place, They were extremely friendly and professional. I've got Maserati Levante and it has it all, looks, performance and comfort. The growl of the engine puts a smirk on your face that will make you take the long way home. I highly recommend this place to anyone, you will be satisfied and will continue to do business with them.
After doing a lot of research I really wanted to test drive the rouge. Sport. WOW was I pleased. Chuck was great no pressure just the faxes. Did not need to go any place. Everything they promised me they did. Happy to do business with such professionals. Thanks chuck and everyone who made the magic happen. Oh and that little Rogue Sport is super.
Our service manager, Nick Trejo, was excellent: very professional, knowledgeable and courteous. The repairs were completed in a timely manner. I would certainly recommend this dealership to other people.
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