I made a mistake! We bought the first used car this year NOT from Select Auto! We did buy the second used car at Select Auto. This car was a 2016 Nissan Altima with low mileage at a great price. The car was loaded with options and cost was less than then the new Nissan Altima we purchased in 2016. We have driven the car now for several weeks and the performance is great without any maintenance issues as advertised by Select Auto. I would recommend them to my family and friends as they delivered to use as advertised....great auto with low one owner mileage at very competitive pricing!
Gates Nissan Service personal always give me the Best Experience for the last 5 years. I chose to buy my car here because of the excellent service I had received on my previous car from them. They are thoughtful of my needs and time. Always courteous and respectful. They know my car and they know me! They do their best to work within my budget and my limited availability with my work schedule. They always make me feel important and not just a number. Great people!! If you need your car serviced there is no better place to take it!!!
Excellent service for my 2018 Titan Platinum Reserve
by Mason from DealerRater.com
November 5, 2018
It???s always nice when you call and they know you by name.... Kathy and Pam are great and they will not only help you with scheduling your service but go way beyond any other dealership to provide you with the best service possible.
I just leased my second vehicle at this lot yesterday, and let me tell you, everyone here is awesome! Larry Rose, Kameron Huffman, and Rocky Ram are all THE BEST and each one of them went above and beyond, and bent over backwards to make sure I was happy with every detail of my lease. I will definitely continue to travel from Lexington to Frankfort to do my vehicle business. And, will most definitely be referring family & friends here as well! Thanks so much guys! You really did make us feel like family!
After spending the first half of the day having an awful experience with a local dealer, I looked online and I found the specific car I wanted at the Don Franklin dealership. It was an hour and a half away from where we lived. Not wanting to waste the miles or their time, I called to see if they could get me the car at the price I wanted. After 15 minutes total they had met my price point and a statement was being emailed to lock in the price. I was beyond impressed with Jon Berry who helped us with the entire process. He was no nonsense and upfront about everything. We called on the drive there and he had everything ready when we arrived. The entire process there took an hour. We left with the exact car I wanted at an even lower monthly payment then I asked. Very impressed with this dealership and we would drive an hour and a half again for our next one.
Earlier I posted a negative review for the Don Franklin Mitsubishi dealership over some issues that may have been small compared to other reviews. But my expectations were high in regards to what others had said, and small things can add up to big things in my humble opinion.
However, executive management at the dealership did reach out to me expressing interest in resolving the issues. That, in and of itself, speaks volumes and raised my over-all respect for the Don Franklin Family of Dealerships, and which resulted in an amiable solution to my frustrations. It does not negate the fact that it had to go to upper management to be resolved, but it does show their intent for customer relations to improve; and they have bent over backwards to bring resolution to the issues.
Trust is important! And without hesitation, I can now give my recommendation that you can indeed trust this dealership to satisfy your needs in purchasing and maintaining a vehicle! Missteps were made in my case, but they were taken care of. Thank you George Monticello for your patience and understanding.
The overall experience at Don Franklin Nissan was excellent. I purchased a new 2017 Nissan Murano and I could not be happier with the excellent service and the overall buying experience at this dealership. The sales associate you helped me was Greg and he was awesome. He went above and beyond to make sure the deal went through the same day. I would highly recommend Greg and Don Franklin Nissan to all!!!!
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