Great teamwork and skilled guidance
December 3, 2018
At Cowboy Toyota Scott Henderson and Roger Lopez worked together to guide me to my first new car in 14 years. At every step they supported each other, whichever was available by phone or free for a test drive. The result was that I was able to select a model, test several, decide on, and purchase the right vehicle within 24 hours. They listened closely and heard what I said. Not for a moment did I feel any pressure, only enthusiasm and a wish for me to be happy with my choice. I test-drove RAV-4s Thursday afternoon and by Friday at the same time had arrived at a fair price for the one I wanted. The purchase process was efficient and transparent. Scott was especially good at fielding technical and complex questions about options and features, He took me on three test drives and my husband and me on a fourth. His patience was crucial to our really feeling right about our decision. Between Thursday and Friday Roger set up our trade-in so that the process was quick. Brent Saulters, finance manager, made price negotiations through Scott with flexibility at several stages. Finally the vehicle, a low-mileage 2017 RAV-4 that had been a dealership loaner, was a total surprise. After driving Volvos for 36 years I was prepared for a less lively ride with a Toyota (though our family own and adore two Tacomas). T However, the RAV-4 XLE is agile, accelerates well, and feels supremely comfortable and roomy. iI we had not already known Cowboy Toyota from bringing our truck to Cowboy???s Service department, we would have missed a great buying experience. I would not go to any other dealer in Texas, and wherever I go, I will be sure to return to Cowboy for Service and any further buying needs. Thank you Scott, Roger, and Shelley!