Excellent Team of Consummate Professionals
November 6, 2018
Hurricanes cause havoc whenever they arrive in a state. For most of my life, I have been terribly lucky. I have never lost a home, a loved one, or any large ticket item, like a car. Then, Irma hit. My neighborhood had never flooded, not in 14 years. We do not even live in a flood plane. I was worried about the wind though and moved my new to me car (a Toyota Avalon Hybrid XLE Touring Edition in Ooh La la Moulin Rouge) from my driveway to the street to avoid a treepocalypse (A tree landing on my car). Turns out my trees were the least of my worries. While we had flash flood warnings throughout the night, and a few close calls with the pool overflowing, I never thought my street would flood. I woke up the next morning to my neighbors banging on my door telling me my car needed to be moved. It was already too late, it was thoroughly flooded. I was devastated. I loved that car. I smiled every time I drove it. In less than a day I knew the car was going to be totaled. I started looking for a new Avalon Hybrid to no avail. My husband found a Lexus 300h at a place near us in Jacksonville. It looked like a good deal if and only if, you could overlook it had obviously been in an accident and no one wanted to admit it at THAT dealership. In addition, the buying experience at that first dealership was awful. I only have one word to describe that other dealership, "Sketchy." I walked away because it just felt wrong. My husband than found the same car, only with more bells and whistles, at Daytona Infiniti. I emailed the dealer and talked to Chris Stevens a couple of times and scheduled an appointment to drive down on a Friday. He called to confirm several times, and I even gave him updates on our progress through traffic. When we arrived, it was later than expected. I had a long, emotional couple of weeks up until that point and was probably not easy to deal with. But, Chris Stevens, David Hildenbrand and Dean Vasile made my experience at Daytona Infiniti one to be remembered. They were very patient with me (I was exhausted and emotional). They handled my tears like champions. They were all extremely professional and stayed with us on that Friday night to try and make a deal. They close at 8 but stayed until 10:30. I felt horrible keeping them away from their families, but they continued to tell me not to worry. It was getting late and I was exhausted. We really could not get anywhere because all the lenders were closed. They asked if we could drive back in the morning from Jacksonville. It was then my husband told them we knew we were not going to reach a deal late on a Friday night and we already had a hotel room ready, but we would be back in the morning. The next morning, we arrived and Chris, David and Dean were ready to get back to work for us. Chris Stevens, David Hildenbrand, and Dean Vasile, were amazing team who worked tirelessly to get me into the car I wanted. They did whatever was necessary to put me in that Lexus. I have to say they even went above and beyond when they completely detailed my husband's truck and filled it with gas for the ride home the next day. I can honestly say, I hope I never have to go through what I did with another car; but if I did, I would definitely go back to Daytona Infiniti. It was a totally different car buying experience. Fabulously phenomenal is the only words I have for my experience with this group of consummate professionals. Chris even called several times to find out if I still loved the car. I just have to say, I love it more and more every day. It could only be better if it was Ooh La La Moulin Rouge in color! :) The pearl is pretty though. P.S. It was also our anniversary, so they put a bow on the car!