This is the third auto that has been purchased at Don Franklin Ford in London, KY by my family. The customer is treated with respect, never rushed to make a quick decision about a purchase, and any questions are answered with knowledge about the vehicle. I would highly recommend any one that is interested in purchasing a vehicle to go to Don Franklin. You won't have to look or search at any other business.
by Momoftwo from Hoove, AL
November 27, 2018
This SUV meets the my needs and the needs of my family. My son loves the BOSE speaker system. Hopefully we will be driving this car for years to come.
Service is always great, always been treated good. Have bought 2 cars from Hunner Swanner, he's the best
Upgraded my mommy car!
by ShaunaMS from Lakewood Ranch
January 14, 2019
Love my Pathfinder! We needed a bigger car with the 3rd row and the Nissan Pathfinder meets all our needs. USB ports, easy to use display screen, lots of cup holders and rear plugs for powering multiple divices. Lots of room with all seats laid down. Big engine for those needing power and great on gas mileage.
First let me say that I do not take the time to write reviews but I felt compelled to in this case. While visiting family in Tennessee from SW Florida for the holiday we decided to look for a larger truck due to trying to haul donated building supplies for severely damaged homes from hurricane Irma. On our last day before leaving to head back south we stumbled upon a truck of interest that was located at Legacy Nissan of London, KY which was 2.5 hours from our location. We called the dealership to get details on the truck and from the very first phone call it was absolutely stellar service. They took the initiative to be very detailed in all aspects to get us every answer to make a long distance informed decision. While making sure to not set false expectations but try to give us at least ballpark figures on the trade value while looking out our VIN number to make sure it was worth a 2.5 hour trip each way late in the day. While not thinking much of it I asked a simple question "do you have a military discount available?" there was nothing structured but the overwhelming response of respect that was displayed was unparalleled compared to the multitude of other dealerships over the week. The response was "We will do everything we can in our control to take care of those who have taken care of us". Only to find out that the majority of the senior management and sales group were all actually combat veterans themselves. They told us to please come over knowing that we would not possibly get there before they closed but yet they made sure a sales person was there along with the general manager and finance manager and detail department.
The whole time never once making us feel rushed or pressured and the sales man Dustin Barnett was very detailed in going through the features of the vehicle and his subject matter knowledge exceeded standards of 99.9% of his peers in the field. While educating us on the pros of his product, he was just as willing to give us the cons of the product. That shows you the character of a person not trying to sell a product but build a Legacy long term relationship.
While these efforts were taking place from a sales aspect behind the scences the GM and Finance manager were working just as hard. I say working just as hard and not taking the easy route because on a Saturday night after hours they called not a couple but many lenders to get us the absolute best terms and interest rates available to make sure the overall deal was the best they could do for us. I can easily say they were working hard for us, as I know just off the straight deal on the two vehicles there was not much money at all to be made on.
We can all look up KBB and NADA values and trade in values on both the trade and the vehicle being purchased and have ball park numbers but I also have a paid subscription to Black Book and I can honestly say they were working with bottom dollar figures on the vehicle for sale and above the safe auction price for our trade in case they could not move it off their lot selling it closer to retail.
We were the only ones there at 7:40pm and finished at about 10:30pm with everyone steadily working on getting the deal done. Let me say I witnessed another man walk up about the same time we pulled in and they were just as dedicated to letting that person know someone would be willing to help them also even after the normal business hours were over. Those actions prove the dealership as a whole has the same dedication to service no matter what it takes as a core value. The first goal was not to pressure you to the table as soon as possible to get your information but it was to get you to "want" to go sit at the table. This was last night 11/25/17 and I am sitting in that truck driving back to Florida today. I will be happy to drive back to Legacy Nissan for my next purchase as they have a customer for life.
Your honesty and hard work is appreciated. Thank you!!!!
Very Nice !! Very Reliable !!
by Brian & Barrie W. from Pike Road, Al.
January 8, 2019
Very nice. Drives great. Very roomy!! 3rd road is a must and this one has a lot of room there too. Very spacious cargo. Birds eye view camera is amazing !! 5 stars !
Rudi Grentz was our sales advisor and he answered 3 questions which I think we all ask during the buying process - Does he know what he was talking about? Yes.
Can I trust him? Yes. Does he care about me? Yes.
I felt respected, and with that, he earned my business.
Thank you Legacy and thank you Rudi.
Worst Nissan I have ever owned.
by Rets from Murfreesboro Tennessee
December 18, 2018
Needed new tires (was not out of alignment) at 22k
Needs new cooling fans at 34K not warranty
Quality not their. 2015 SL
We came to Legacy Nissan of London to look at trucks . We had the pleasure of meeting James Huff who helped us too find what we we looking for. He above and beyond for us and did such an amazing job the we left with not one vehicle but 2! Thank you so much James for your help and doing everything to help us! You Rock!
Headlamps Crack Heat/Cold
by Former Nissan Fan from Philly, PA
November 5, 2018
Great SUV. However, two main problems to date at 48,000 and at 50,000 miles:
1) Hot/cold temperature extremes cause multiple small cracks (20) when headlights on in 20 degree temps. 48,000 and 50,000. One small became one large. No manufacturer recall. $540 each.
2) Cooling fan fails at 50,000. Known problem. No manufacturer recall. $850.
Austin walked me through the choices in the Nissan Rogue. We looked at a 2017 and 2016 model. I chose the 2016 because of the number of rebates being offered. I LOVE THIS CAR! The whole process was incredibly smooth and I drove off the lot a very satisfied customer. This place has my business for life.
Thanks to Austin, Tommy, and Bryan for all your assistance!
If it can break it has broken.
by Battlefieldfordsucks from Manassas va
December 12, 2018
Nothing about this car is quality. I have owned many Nissans but this is the last one. Junk junk junk. Recalls dont fix problems and dealer 100 percent doesn't care. Heck even the hood latch stopped working.
I recently bought a Lincoln Town Car at Legacy Auto Store in London. I will be 54 years old next month (August) and I have bought many vehicles in my adult life but I have to say THIS transaction was the easiest I have ever done! Thanks to Logan North and Kevin. Caudill at the lot I was in and out in no time with the car I wanted, the terms I needed and the financing! I have NEVER been treated any better in my life and could not be more pleased with my car! Legacy is my go to for my future vehicle needs! Thank you Legacy!!!!
A secure feeling ridding or driving this vehicle.
by GEM DAL from Hyannis, Ma
December 27, 2018
Excellent towing capacity, comfortably seats 7, V6 engine that runs on regular unleaded and plenty of power to spare. The Granchildren also love the seating possibilities.
Everyone I dealt with was friendly and efficient. It was undeniably the best customer service I have ever received at a dealership! It’s true that at Don Franklin, you’re not just a customer because they treat you like family! I highly recommend this dealership. You can buy a car anywhere but you can’t find this type of outstanding service anywhere else.
Best SUV in the market
by Dianan from Dallas tx
November 30, 2018
We had a pathfinder since new in 2014, great driving, smooth ride, spacious because comes with 3rd row, gas saver, powerful engine overall this is the best mid SUV from Nissan.
They went above an beyond to help me with question
by Cheryl Gray from Barbourville, ky
September 29, 2017
get at answering question, calling , emails to help me out thank for great job
Best SUV I've ever owned or leased
by mistom2 from Eagan, MN
December 14, 2018
This SUV was more then I expected in comfort, power, reliability, safety features, and looks. The starting wheel warmer in Minnesota is amazing as well as remote start and remote start from all app. All wheel drive can be locked into 4 wheel drive, which up here is a plus. Need to check out the Pathfinder for your next SUV!
We went to Don Franklin Ford after all other dealerships fell through. We spent the better part of 5 hours looking at 3 or 4 different cars, one of which the company offered to have brought it for us. They were hospitable in every way and the gentleman who helped us wouldn?t stop until we found a great car at a decent price. Though it took longer than expected, we ended up with a great deal on a luxurious car. I will be shopping for cars here from now on.
Owned one before
November 12, 2018
This vehicle is what I need for the snow, and constant driving I do. They are very durable am glad I found another one that I could afford and wanted
I got timely follow up when I called in to inquire about a car. The salesman was friendly and knowledgeable and I felt completely comfortable around him. I've bought several cars from Don Marshall and this certainly won't be the last!
Don’t purchase. Terrible vehicle. Warning.
by NotAnotherNissan from Laurel MS
November 26, 2018
We purchased our 2014 pathfinder platinum brand new. It was great for the first year but then in year two black smoke billowed from the tailpipe. The dealer said it was because we did not change the oil...that is bs. We had the replace the engine. Next both visors break. Next. The caliber breaks and we lose the ability to use our breaks. This happened on the interstate and luckily we were able to pull over without incident. Finally, we were driving home and the sunroof just exploded while on the highway. It was 10:30 at night and no other vehicle was around us. Glass showered down on me and my family. That was the last straw. This car should not be on the highway. We just traded it in and bought a Toyota. Everything I have said he is true.
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