by Henry Phifer & Karen Hill from Salem, Virginia
October 26, 2018
Emma Rodriguez was the best. There aren’t enough words to express how gracious, courteous and helpful she was throughout our entire experience. Duncan Suzuki with Emma Rodriguez have customers for life!!!
After feeling like I got the run around from the sales guy there, Scott Harmeyer stepped up and took over and changed my mind and opinion of the dealership. He streamlined the process, and made the experience one that was quick easy and enjoyable. I didn't get the vehicle i wanted but very satisfied with the vehicle i got. Thanks Scott!!
Hands down best car dealership in Warsaw. Will never go anywhere else. Thank you - Cory, for your all your time, patience and endless hours of helping us not only find something that I LOVE (My Smooth Ride) but feel very safe in. Thanks for your willingness in helping us through the loan process. You had so much going on that day - but never once acted like we were an inconvenience. We will be sure to pass on what a wonderful - honest and clean upstanding business Best Deal Auto is. Thanks.
Very efficient, friendly, and work completed within a reasonable time frame. Love the new place; nice waiting area. Good, informative, repair order paperwork, clearly shows all areas checked by the mechanics.
Wow...what a relief!
I was driving home yesterday in my 2014 Infiniti Q70, when I took corner at slow rate of speed, I glanced in my rearvew mirror and observed a vehicle who apparently would have liked to take turn at faster pace. As I looked forward again I heard pop...and immediately saw passenger side mirror ??? Not normal....as a car fanatic ...lol...lover I ...said ...shoot..lol
To clarify I knew ...I didn't hit people or property because had clear view as making turn.
Anyhow to get to point ....pulled over checked side of car ...looked fine ...knew I couldn't do much on side street ...so quickly decided to just use scotch tape I had in glove box, to tape assembly ...mirror (which was intact)...address nightmare...lol...I take pride in keeping my car mint...and I think most car lovers would agree ...until restored ...issue fixed
As I was driving rest of way home...seeing taped mirror started bugging me...I know just a car ...could be worse...I'm probably a little shallow...lol
And I know this is review of service department at county line Nissan ...but I think background is relavant to why I'm so thankful to have trusted dealer ...service advisor.
So obviously I'm anxious to get mirror fixed...quickly.
Now the cost to diagnose repair...could I do myself...autobody ..dealer (which is hour drive)...
Thought about whether to put in claim with insurance company ...kind of quickly ruled that out ...quite sure I have 1000 comp and collision deductible ..
Not to cry poverty but new I had very little ...64.14...lol
in checking ....and credit cards tapped
Very tired when I got home so decided to forget till tomorrow morning.
Got up early and did some research on side mirror repair...glass, entire unit etc etc...
Was feeling a little better ...rested ...and happy that glass and unit seemed to be intact...hadn't inspected fully yet but seemed better than some examples in research ...where glass and or whole unit dangling or broken....learned that adhesive ...locktite glue is used to adhere glass to plastic plate on top of mechanism ..,
Thought about buying some ...where to buy...if after further inspection I thought I could try repairing myself ....
Then self doubt set in ...lol...would I make it worse ...would glass fall off
I needed wanted professional help! For my car..lol
Without sidetracking much further ....I thought of dealer, county line Nissan ...which I have used for all maintenance ....and absolutely love.
But, as I am housesitting for friend....was about hour away.....but decided they were my best shot to get straight best course of action ...for temporary fix ...and/or options for complete repair .
All right I'll get to point!
Get there...first in line...Quinn, Service Operations Manger gives me red carpet greeting as usual ...quietly listens to my sob story ....right out of gate comforts me with best case scenario ....oh sometimes they /glass just pop off....been to many other dealers who ????
Alright I'll finish ....
So kind considerate professional ....says go relax in service area ...as he himself is peeling off scotch tape ...I'll take a look and be right in....within 5 minutes he comes in and says your all set.....
Now you know why I dragged you through all the superfluous background ...can you imagine how happy I was/am:):)
Definitely my hero...
And this is consistent with all my dealings with them...
Gary ....off the charts fabulous...Kevin ...awesome...
Not sure if I dealt with Greg ...director? Department manager but kudos to him and his team, so refreshing to find know I have trusted advisor
I recommend this dealer 100%...go there ...buy and service your car knowing they are kind considerate caring experts:)
I was looking for a vehicle online and came across what would have been the perfect vehicle for me and so I contacted Morris. They got right back to me and informed me the vehicle had just sold. They were very responsive and helpful even though I was not able to purchase a vehicle from them. They have even offered to try to find a vehicle that would fit the description I am looking for.
Battles Nissan gave me terrific, timely, and personal family style service to test drive then buy the vehicle I needed. Hospitality and location is great, near the Cape Cod Bourne rotary just over the bridge. The staff worked well as a team, too, so that if one did not know certain information, they found other employees on site who could answer the question. Just like family. Thank you, Battles! Kathy, Plymouth, MA.
I brought my car in for an oil change without an appointment, somebody approached me when i parked the car and guided me to Kenneth Love for processing. Told him what I needed to be done and got an estimate for how long it would take to do it. Service was finished on time as promised. Kenneth then threw in a complimentary free car wash! Very satisfied and will definitely come back.
Antonio & Chance were great to work with when I purchased my 2017 Nissan Frontier.
No pressure, easy going, professional, and cared about my needs more than theirs! Their new facilities are amazing as well!
After months of searching, this is where I finally found my dream car! Sales rep Michael was a ton of fun during our test drive and made me feel really comfortable in the car and answered all necessary questions. The sales managers were patient with me while I spent most of the afternoon making my decisions and consulting others for input. The detailing team made great work of my car when I asked for a pretty major transformation in taking off all the plastidip that the previous owner applied all over the car. All in all I trust this team and am so excited to have my new car.
I spent a ton of time on the Cars.com app looking for the right vehicle before I called this place. When I did I worried that the price would go up. But the price actually went down a bit. They were totally transparent. Sharon Mercado was lovely in showing me around the car and the paperwork. It felt like a win win.
It was fairly painless, and I felt like the sales team worked with me to find a deal that made sense within my stated parameters.
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