This is the best dealership i have dealt with in my lifetime. I was there for service appointments several times. They are very courteous and quick. They answer all questions and get work done on schedule. My dealings with Chris Cicardo in parts division and Eileen Cortese in service were professional and courteous. They are definitely an asset to Pine Belt staff. Would highly recommend this dealership from sales to service.
I have to say it is one thing to expect good customer service, but to actually receive it from start to finish when doing anything in 2018 is extremely rare to come across anymore. After entering the dealership I headed towards the customer service desk and looked over and met an associate named Fabian, after greeted with a smile and a how can I assist you, I shortly realized that he was not a sales person, but he immediately set myself up with Robert (Rob) to be assisted. I sat down, told Rob exactly what I was looking for and he complelty came through without hesitation. He set my trade-in up immediately with the previously owned manager to be able to give me a fare trade in on my current car. Rob had no issues with me wanting to look at multiple different cars. I was not rushed in anyway and was treated with the upmost respect. When I realized that my husband could not be there in time to sign the final papers on my new discovery that day (as we had family coming in and I needed a bigger vehicle right away) without hesitation Rob immediately offered to have the car delivered to my home that evening by himself personally and would bring all the paperwork with so we would have our new SUV that day. If that doesn't scream above and beyond excellent customer service I dont know what does. A huge thank you to Rob for his outstanding work and every single associate that I came into contact with. Even the associate that worked in the service department that was going to get the SUV cleaned and gassed was extremely polite . Thanks again Monmouth Landrover Dealership
Larry gave me the immediate impression everything would work out well, I believe it will, Ed the manager also gave me that impression and it has. Carlos, convinced me the extended warranty would be a good investment. Although the vehicle rides beautifully, it's nice knowing any problems will be covered.
I came in because it was finally time to upgrade to a newer car. Ruben sat me down and showed me my options and was very patient and listened to all of my needs. He got me into a used car that is practically brand new! thank you thank you to the sales staff at Windsor Nissan for all of your help!! I LOVE MY NEW CAR
Had an appt for an oil change at 8am today but had a drs appt at 910am. I went at 730 when they opened, explained my Drs appt, and Mike the service advisor said no problem and I was out faster. This is not something that prolly could be done all the time, but I appreciated his effort. Payment process went quickly too.
My wife and I just stopped by Last Monday to investigate a lease price on a new Rogue. Had no real intentions of purchasing then due to the fact that we still had 3 lease payments to make on our Altima. We were greeted By Sales Associate Tim Kaplan, He asked what our intentions were & explained our options in depth. He was very patient & very knowledgeable in regard to the Rogue models as well as the amenities & trim levels that were available. We spent a good 45 minutes to an hour looking for a vehicle and then test driving one. We did not expect to take a Rogue home that night, however after negotiating with Tim and then with the store manager Tyler Forzani getting involved, we decided to lease our vehicle that night. A very nice experience and both Tim & Tyler were wonderful to deal with. I did not get involved in the financing portion of the transaction as my wife handled that part. However, she said that the finance manager Pete S. was very friendly and helpful while explaining all of the transaction details also. While I waited for the vehicle to be readied for delivery I spent time chatting with another very friendly sales associate Charlie Gheya. All were concerned with our needs and very professional ; all around nice guys. Would purchase here again. Thanks Guys !!! Al T.
Drove over 2 ours to see a vehicle that was advertised on Cars.com. I set an appointment, I arrived, test drove the car, then was told that the price in the ad was incorrect. the selling price was $3200 more than the advertised price. Someone needs to keep a closer eye on the store. Was told the advertising company made the mistake not them.
I was looking for a AWD Mini for my daughter. This one showed up and seemed to fit the bill. I spoke Dave Lomedico on the phone about this car. After reading several reviews he seemed trustworthy. So I let him run my information and get everything ready. I live 3 hours away. I arrived Saturday morning and the pictures and Dave's verbal description were spot on. I took a quick test drive and was out the door heading home in about 30 minutes. Completely painless.
I did not buy my car from Acme, however, they treat me with the professionalism and curtesy as if I did. They are very polite and friendly. I've been coming back to have them service my car since I got it.
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