This was an excellent experience. Bob Knowlton was knowledgeable and patient with me through the process of purchasing a new vehicle. I traded in my 2008 Toyota 4 Runner and was pleasantly surprised how much they gave me as a trade in towards the purchase of a 2017 Toyota 4 Runner. Very professional folks, outstanding service department, and excellent inventory. I rate this as one of the best car buying experiences I have ever had. I highly recommend Rochester Toyota!
by karen from Conway SC
December 20, 2018
The Rogue is a nice car. Not thrilled with the interior lighting and the headlights. Not overly roomy for bigger people. The button for the gas is too far to reach.
I visited Portsmouth Used Car Superstore with a car in mind I found on Cars.com. Mark Caspar immediately greeted me and made the process perfect in every way...relaxed, comfortable, and efficient!
Great For First Time Famy
by Ec100415 from Erie, PA
January 6, 2019
This vehicle is great for my small family. There are so many great features for backup camera, hands free Bluetooth, a panoramic moon roof, and all the storage options. Bought this car from West Herr Nissan in Williamsville, NY right before the holiday. Great in the lake effect weather of northern PA. I would recommend this car to anyone!
My experience with the sales person Chris was excellent. The finance people however changed the price I agreed to. I signed a paper on the floor, but when the papers were presented to sign the price was much higher. I noticed it and complained. They said there was a ???mistake??? on the previous quote. Well if there was a mistake they should have been open about it. I think it was a bait and switch The paperwork is confusing and they clearly changed the numbers by $6000 between what they agreed to on the floor and what they presented in the office to sign.
They listen to what you need answer all your questions about the process and the vehicle, they are patient won't let you drive off till you understand everything.
The Most reliable car I’ve owned
by rialope23 from Brighton Co
January 13, 2019
I’ve always wanted a Rogue and it is everything I’ve expected. It’s perfect for our family of four! We have enough room to fit the five of us comfortably. The air and heat vents in the back are great not everyone can agree the the temp in the car. The back up camera is great, you can see all around the vehicle. The seats losing down in the back give you so much room for extra loading! Love this car!
Thank you Autofair for making us feel like we matter. Listening to our concerns and addressing them. Emily in service was great as always... I recommend their service department they call you to make sure that everything went okay during the service process. That made us feel like we are part of a family not just another dealership. Laura and Curt
Great car according to me
by AR from Salt lake CIty
January 11, 2019
Great from all perspectives. I love it, good for snow conditions and normal conditions of roads. Decent mileage per gallon of gas. Good horsepower of engine.
Always used Honda, switched to Nissan for the great service!
by acosta706 from DealerRater.com
November 8, 2018
Tony Harris in service is amazing to work with. I never feel pressured to pay for something I don't need. Said my air filter needed changing, but was upfront and honest that it was something I could do myself for allot less money. Tony is very knowledgeable and always clearly shows me all the things that could be done to my car for service, but breaks it down into "Needs to be taken care of" and "Can wait" or "optional". Always makes sure my car is ready by the time I need to be out of there (to go pick up kiddo from school). Goes the extra mile with little things like helping me take my kids car seat out of my car when I need to switch to a rental. Tony understands that buying a new set of tires is a big expense and I might need to consult with my spouse. Doesn't pressure me to buy the tires from them, just wants me to get a good deal anywhere I can find one. Can't say enough about the entire service department. Super clean and I never mind hanging around in their comfortable lounge area. One day I brought my salad for lunch to each while I was waiting, but i forgot a fork :( The receptionist gave me and extra plastic one that she had brought for lunch so I could still eat my salad. All the little things everyone does here to help the customers adds up to make coming here to buy a car or use the service department a great overall and non-stressful experience. Would highly recommend!
poor design wheels causes excessive vibration
by Brian from Rimbey
December 31, 2018
not too bad a car but the wheels accumulate gravel and snow and then are out of balance and vibrate extremely bad.dealership suggested I wash wheels more often!!!!!
Received 2016 Maxima Brake recall. Called to make appointment on Friday, was able to get vehicle in on Monday morning. Great service again, Received call from Emily before noon that the car was completely checked out and no service was required per the recall. They vacuumed interior (and did a great job). Emily told me that my tires were going to need to be replaced soon which I was unaware of so thank you again Emily. It's always a pleasure going to AutoFair Nissan. Emily and Jim are so welcoming and they always make you feel like you are part of the family. With all the customers that they have, and only going in to see them every 6 months, they know your name and make you feel like you are the only customer they have.
Just the right size
by Rogue i am from Rockville MD
December 28, 2018
Just the right size. Has every fun feature I wanted. Easy to drive Has lots of room for transporting things. Seats very comfortable
Lots of leg room front and back
One of the best car buying experiences we have ever had. Chu Kwon was most helpful with our requests for a new F150 for the lowest price. Highly recommend Hampton Ford Hyundai -the customer service is stellar! Bill Bennett
Great car for the money.
by JWM from Philadelphia, PA
December 19, 2018
Very, very good car for the money. Very reliable. Handles well especially in the snow. Good on gas. Would like a slightly bigger gas tank but that is not a big deal.
Shopped for a car I would love and my salesman quickly showed me why I'd rather have a Buick by pointing out the many features. Seating was comfortable (driver and passenger), the handling and turning radius was what I was looking for.
Nice car to drive.
by Rogue 2016 from Massapequa
January 11, 2019
The care meets my needs and I like all the safety features and it has a very nice ride. It is also great on mileage.
As an owner of several Nissan models, I highly recommend this brand for anyone who is interested in buying a car or SUV. They have proven to be dependable and virtually trouble free. I've owned Altima (3 in fact) Maxima and Rouge and never had any problems with them.
Purchasing the used pickup that I wanted was very easy at Rochester Toyota. There was no pressure, and friendly and efficient service. I had to come back a second day (because I wanted to get a certified check from the bank), and the dealership even drove 1/2 hour to my house to pick me up, so I could drive home in the pickup that day. Very nice!
Very good prices and very good and quick respond ..no problems for financing and really helpful team ..thank you I'm really happy with my purchase :)
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