The sale people were very knowledgeable , and was a pleasure to do business with. She had the service department clean the car prior to delivery and they did not half clean anything. The windows, interior seats, and carpet was not cleaned as good as previous car dealers had done. Overall Sale personnel are fine, Service personnel are not as good.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I always have a great experience when servicing my vehicle at hall Nissan, Shannon is a great service advisor, she was very helpful and got my vehicle in and out in a timely manner. I would definitely recommend Hall Nissan to my family and friends.
Nick who works at retail parts was awesome. He was professional friendly and very knowledgeable if the parts I needed and very very helpful. I will becoming back for sure if my car needs anything else. Got a transmission flush the service was awesome too and including customer service. I highly recommend this dealership for service for Nissan cars. Thank you for everything..
by Tyrone/Tyrell Debraux from North Carolina, North Carolina
December 3, 2018
To start we had the best salesman (Ed Bennett) He was extremely knowledgeable about the cars that we were shown. He is Professional Friendly and Courteous! KJ was awesome. He pulled some strings and made things happen! and we left a huge smile on our faces. We will most definitely recommend this dealership to family and friends!
by Valarie Lowry Independent Mary Kay Sales Director from Chesapeake VA
March 2, 2018
Id like to take this opportunity to thank Larry Blow for recommending the New Kia Sorrento to me. after deciding that this was the SUV for me he recommended Cherillynn Willis to assist me and she as well providing excellent customer service, very thorough answered ALL my questions, making my New car buying experience a ease. Thank you as well to Dominque, Erica the receptionist and the young man in Finance. Everyone at the dealership was so kind and hospitable. I'm really enjoying my New 2018 Kia Sorrento. I highly recommend this dealership to everyone looking to purchase a New or used car. The dealership as a whole is exceptional, clean state of the arts facility. Even the service department came out to greet us to make sure that we had nothing to worry about. The Best car buying experience Ever.
Thanks Larry Blow for recommending KIA.
My 2018 ram 1500 Laramie had an issue fueling at the gas pump, I deduced that it could be the charcoal canister. When Berna from the dealership called me back she confirmed that the maintenance department agreed with my diagnosis. She said my truck would be in the shop for four days end it was completely covered under warranty zero dollar deductible and a free one rental vehicle for me to use in the meantime. Although I was a little upset about my truck being in the shop and being so new, I was very pleased with the service and they got the job done in three days instead of four.
My experience at Banister Nissan was great. My sale person James B was very professional and made sure I was satisfied. I would recommend this dealership to my friends, family and coworkers.
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