Mr, Dutch Moore, Is Excellent , Very Knowledgeable , and efficient , Great Customer service. Mr Moore met me with a smile / Hand shake. He was A pleasure to work with. I will return for my next car purchase And will highly recommend to others. Awesome Job! Dutch , Love my beautiful car . Many Thanks . CINDY RN, BSN .
My experience was excellent. The salesman Greg Fath really took the time and effort to help us pick out what we wanted . We chose Sonata Sport and very happy with our choice . Had great conversation with him . Drive to Gates Hyundai in Richmond
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Top notch service from start to finish. I purchased a vehicle online from Hilton Head SC and Reese had it delivered to me the very next day! No hassle, no games. Outstanding customer service and promptness to deliver! I highly recommend. Thank you D.J, Reese, and Mr. Bill
Leo Aleshire made me feel so welcome and like we were old friends or family. Nice, trusting, patient and very knowledgeable. I came in not knowing if I wanted a Camry or a RAV4. He let me test drive 2 of each and offered to let me drive more. Didn???t make me feel rushed. I???m taking my dad to him ASAP to get a new Toyota!! The entire staff was very friendly. Selena Neal was also so nice and helpful. Will definitely go back!
Earlier I posted a negative review for the Don Franklin Mitsubishi dealership over some issues that may have been small compared to other reviews. But my expectations were high in regards to what others had said, and small things can add up to big things in my humble opinion.
However, executive management at the dealership did reach out to me expressing interest in resolving the issues. That, in and of itself, speaks volumes and raised my over-all respect for the Don Franklin Family of Dealerships, and which resulted in an amiable solution to my frustrations. It does not negate the fact that it had to go to upper management to be resolved, but it does show their intent for customer relations to improve; and they have bent over backwards to bring resolution to the issues.
Trust is important! And without hesitation, I can now give my recommendation that you can indeed trust this dealership to satisfy your needs in purchasing and maintaining a vehicle! Missteps were made in my case, but they were taken care of. Thank you George Monticello for your patience and understanding.
Gates Nissan Service personal always give me the Best Experience for the last 5 years. I chose to buy my car here because of the excellent service I had received on my previous car from them. They are thoughtful of my needs and time. Always courteous and respectful. They know my car and they know me! They do their best to work within my budget and my limited availability with my work schedule. They always make me feel important and not just a number. Great people!! If you need your car serviced there is no better place to take it!!!
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
we could not have been more pleased with our experience on this purchase. Kyle baker was great, he listened to what our needs and wants were for the vehicle we wanted and matched all our needs.
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