Pretty good overall experience. I bought a nice used car. The salesman was friendly and went with me on a test drive. My first initial contact was online via email. We set up an appointment at my convenience. When I arrived the salesman had the car pulled out and parked up front and ready for me to examine and test drive. The only thing I would complain about it is that it took quite a long time to get to the finance manager's office to complete the sale because they were having slow internet/computer problems, which caused me to wait a considerable amount of time. They were very apologetic and made every effort to try to get me going as soon as they could. I would return to this dealership in the future.
NEW CAR PURCHASE: Tim Moats was excellent to work with. He was recommended by a friend. I called on Tuesday and discussed what we wanted to purchase and ask if we could schedule an appointment to meet on Wednesday. Tim was scheduled off the Wed before Thanksgiving but came in to meet us. He was excellent thru the entire deal. The evening of delivery he took time with my husband to review all the options, paired his phone, explained each feature in detail and filled vehicle with gas (38 gallon tank!). Picked up on a Thursday and he called on Saturday to see if we had any questions or concerns. This is our 6th Toyota and Tim made vehicle purchase one of the best.
Braddock Motors is an amazing dealership! I went to a couple of dealers looking for a used car and let me tell you this is the BEST dealership with the BESST people that actually treat you like family! I have never fealt more relaxed in the whole process. There is no pressuring or bullying you into getting a car. There is no gray area, nothing is hidden from you, what you see is what you get.
PHIL SCHMIDT is the wonderful sales person who took care of me. He is genuine and honest that actually does everything in every way to help you with what is comfortable for you. He even gave me information and tips to help with credit and financing. One of the best things about this dealer is the person that helps you is in sales and finance!! So you deal with the same person through the whole process!! Who ever helps you I promise you will be 100% satisfied!!THANK YOU BRADDOCK MOTORS!! Special THANK YOU for Phil Schmidt, you are awesome!
Ms. S! service. Courteous and professional. My niece referred us to this dealer and they sent her a $100 check for the referral. Sales is very responsive to my calls. If he does not know the answer he will get it and call me bgaithersburg, MD.!
Skylar was our salesman, what a nice, courteous young man and very helpful. Jason Vaughn, the manager, he was very courteous as well and answered all our questions. We bought a car from this dealership 2008 and we were very pleased with the whole process and the car was a great car. We decided to revisit this dealership and were once again, very pleased. My husband and I highly recommend this dealership and ask for Skylar. Thanks to Jason for all his help as well.
I found them online and they called. I looked at their inventory and found the van I wanted. I am a mom of a combined family of 6 kids. I went through a horrible divorce several years ago and finally on my road to financial recovery. They were amazing with financing and getting me the vehicle that fits my lifestyle. Thank you all from the bottom of my heart. You all are amazing.
If I could write reviews on every site I would (don’t have account with all) but in short words. OUTSTANDING service. I’m a “review” person so I read and compare and then go to find out for myself. Let me just say the reviews don’t lie about this place. All the staff were above the top in helping my husband and I last week when we came to look at a Chevy equinox that we seen on the web. We got there and they weren’t overly pushy they let us take our time and answered all questions. Rodney hands down is a GOAT in his field (greatest of all time) he is the financial manager. I was in a hurry and had to be at work and this man got to the paper work process and had it going and locked in a good rate for us instantly. Smiling the whole time and just all around very personable. First time purchasing from this dealer and it won’t be the last, they just earned there selfs 2 more coustomers for life. Rodney, thank you, you are a boss man and in the perfect field ! Thank you we love our 2016 equinox we purchased from you !!!
We have purchased a bunch of used vehicles over the years. We stopped by Wednesday evening to pickup another used vehicle and as usual everything was easy and there was a good selection of fairly priced vehicles. We will be back when we need the next one.
I called Criswell's Service department to schedule a time to bring my truck in for a "check engine" light. Brandon answered and quickly got me a date and time within two days from when I called. Once there, he was very professional and advised he would give me a call with the diagnosis and options. He called that afternoon, and discussed options with no pressure of doing more than I wanted. Which I really appreciated, knowing some other dealers would have, but Brandon and Criswell did not! He and his Service team finished the work that afternoon and I was back in my truck in no time! This team at Criswell, I would recommend to anyone who is looking for the best! Thanks again Brandon and the Criswell Service Team!
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