We were able to get a good price on the vehicle. Communication with the dealership was poor. I would email with the person i was working with and then not hear anything from them at all after asking questions about the vehicles i was looking at
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I just purchased a vehicle from their used car center. It took three trips from Seattle, numerous texts, and some tough conversations, but I finally got a deal with which I felt comfortable. If you are looking for the traditional used car buying experience, come to Marysville Ford, but get ready to haggle!
I have done a lot of car deals in my life and I've often felt pressured to buy. I did not feel pressured by Rodney and Travis at Bruce Titus Ford and was treated very well in my car shopping experience. I felt that I could trust the dealer. I did not end up purchasing a vehicle due to my trade in value, but will most likely do business with this dealership in the future.
We came to Legend to see a van we found on Auto trader. I called ahead and John had it pulled up ready for us to see. He was awesome in showing us all the features and letting us take it out for a decent length test drive. He never pushed us to look at any more expensive vehicles we didn't want like most used car salesmen do. Mike in finance was awesome to work with as well. He made the whole process extremely easy. It was overall a very smooth transaction and we love our new Odyssey! Highly recommend Legend Auto Sales!
Recomiendo este Dealer en su plenitud. Muy profesionales y excelente atención al cliente en especial con el vendedor que me ayudó en mis pagos y encontró lo que realmente buscaba. Gracias Eduardo Mendieta te voy a enviar muchos clientes.
This is a dealership without commissions...they had no incentive other than to collaborate to make me happy. Unlike other dealership experiences where my entire experience was a draw of the luck of the agent who would reach me first, here I encountered collaboration between various employees, all with the common purpose of helping me find the right auto. No pressure with purchase. Excellent follow-up. Impressed.
Ask for Dane. If you tell him Chris sent you, he will laugh - because truth be told I am not a typical customer and I ran him through the ringer buying my GT plugin hybrid Outlander. Although born here, Dane spent a lot of time on the East Coast and thus comes across as an East Coast "car salesman" EXCEPT for some critical differences:
1) He not only knows what he's talking about when describing these amazing hybrid 4x4s but knows when there is something he does not know....and is thus open to learning more from customers. He also fully admits the cars shortcomings. It is easy to underestimate how critical this is in a salesperson when one is considering such a huge purchase.
2) Honesty and trust lead to successful deals. They also lead to successful after-sales relationships. No matter the issue, Dane - and by extension Younkers - was there months after the sale was completed. Every time I return - even for merely getting the license plates attached or asking weird questions - Dane answered back immediately, politely and enthusiastically. "Car salesperson" is not an easy job. They don't make much $ and are some of the most maligned workers in this country. They work long hours and put up with customers suspicious of them before even meeting them. Dane handled that role very well. He's a "real" person who I found easy to trust and the kind of guy you could call a friend after the deal. The overall experience at Younkers was very laid back, easy and commendable.
Great car buying experience with Dane. My daughter and I drove out of our way and it was well worth it. Dane and the whole team, Deborah in financing, and the service crew all made the process quick and easy. They worked out a great deal for us. Contact Dane he will take care of you.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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