Good experience from sales to service bought what I wanted fine people. My car was clean full of gas and ready to go when we finished my paperwork
Best car I ever owned
by Xbikeman from Bethpage, New York x
December 13, 2018
This is the most comfortable, reliable automobile I've ever owned. It's both practical and fun. I'm tough on a car, and it handles anything I can throw at it. I'd have no problem recommending it to anyone.
If you do your homework on the car you want and they have what you want, do it! The best part was, the car was delivered to me! I felt like a baller when the car showed up in my driveway. Customer service was amazing. Best part, no pressure. Just me and my laptop, looking at all the cars until I found what I wanted. Just do your homework on the vehicle, you can't go wrong!!!!! Thank you all at VROOM........
It’s suv I own I am very happy with choice
by Amore from Austin Tx
January 5, 2019
This is my 1st new car. I love blind system it has it is very roomy and I like that it is not too big.
I had very specific requirements and Vroom was the only place that had what I wanted. They offered me blue book on the trade in and the purchase with no haggling. The car was as described. The lighting on their pictures was off so much I thought the interior was gray and not black. Luckily I'm fine with black. Customer service has been great. Delivery was fast. The car came with a white residue all over it, I guess the soap they use; I had to work hard to get it off. They delivered it to me in a public place with no gas. The fuel light was on. I wanted to drive around the parking lot and acclimate my self to the car but I felt immense time pressure to get to a gas station and as a result hit the road without even adjusting the mirrors. Kind of dangerous. Right now they are having a problem getting me the title almost two months after purchase; not sure if it's Vroom's fault but at least they are politely keeping me up to date and sending me a replacement drive-out tag since the first one is about to expire. As scary as it was buying a car online, I'd say overall it has gone well and I would recommend Vroom. Be aware that the contract forces you to give up your right to sue in court. You can opt out by sending a letter to Vroom's lawyers in New York.
Most reliable car I’ve owned!
by Candice from Madison Heights, Virginia
December 29, 2018
This car has went above and beyond all of my expectations! I went in looking for just this car and it is even better than I could have imagined!
Like most I was very skeptical about buying a car online. But I did my research and google'd the company like crazy. What I found in my research is the company had laid off people due to rapid growth and during this time frame the reviews were not good at all. Which to me makes sense and most likely vroom could have done a better job to make sure customers did not feel the effects. But after that period the reviews were really good. Also they have a very high rating with the BBB. That all said I decided to purchase my Jeep Wrangler through Vroom. The entire process from start to finish was awesome! I did not do a trade but just a purchase. I submitted my request for finance and purchase on 7/29 Sunday morning and received a call 7/30 Monday morning. I spoke to the sales person which there was no pressure just Q&A. I put down a deposit so I could secure the Jeep. There was communication via email by Vroom throughout the process including when the Jeep was in route. My jeep was delivered within the time frame they explained, which was the following Friday 8/10 cleaned and in excellent condition. I received my tag and paperwork about a month after the Jeep was delivered. I have 3 kids so spending 4 hours at a dealership is not fun. I would definitely buy from Vroom again. I hope this review helps others who might be on the fence. (Atlanta, GA)
Great gas milage and roomy
by JoCar from Del Valle Texas
December 26, 2018
This cat meets all my needs. Great gas milage and roomy enough for my 3 boys and dog to ride comfortably. Love the blind spot sensors.
Found the van we wanted and filled out the paperwork and a week later I had a Honda Odyssey in my driveway. This is by far the easiest, hassle free way to buy a car. Eric Smith was phenomenal answering any questions I had and very accommodating during the entire process. I will never go to a traditional dealership to buy another car. I can not recommend vroom highly enough. Give it a try, you won???t be disappointed.
Love this car!
by JillyB from Lapine, Al
December 16, 2018
Got a great deal on this car. Great gas mileage and it handles great. Very happy with this purchase. I do a lot of research before buying because I usually keep a car for several years when I buy. Cars.com made the whole process a time saver.
The purchase was simple and easy. I will purchase my next care from VROOM. I would highly recommend buying a car from VROOM. It took about an hours over the phone and VROOM kept you posted of everything happening in the delivery process. They took care of everything. Thanks.
Great value for the money
by Lbonner from Los Angeles,ca
December 15, 2018
I first rented the rogue on a trip from Los Angeles to las vegas and was impressed at the gas mileage and comfort. I then decided to buy one and my wife loves it. The vehicle gets better than expected gas mileage,the sound system on the sv is amazing and the build quality is great. The engine is somewhat underpowered and can strain under inclines and highway passing. The cabin is quiet enough and the blind spot comes in handy for the large pillars. Loading and unloading is easy and the automatic start feature comes in handy. This SUV is a great value that wont break the bank and has great reliability. I would most definitely purchase again
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
A little under powered but smooth and comfortable!
by HVY-MTL from Elko,Nv
January 7, 2019
As mentioned I wish it had a V6 option. Other than that it’s super comfortable and looks good to. Good quality sound system and everything is easy to reach.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
It doesn't get any easier than West Chevrolet wether your buying or getting a service.
Currently driving my 4th Rogue
by Sarge21 from Waterford, Pa
January 9, 2019
Currently on my 4th Rogue Lease (Midnight Edition).
Great gas mileage and have made 2 trips to Florida from Pennsylvania with my Rogues. The Zero Gravity seats are awesome and had no fatigue issues driving the 20 hours down South. It has plenty of space and leg room to comfortably seat 4 adults. Never had any service issues during the 10 years I have leased this model.
Last winter our area set numerous snowfall records (200+ inches) being close to Lake Erie and I can promise the Rogue can handle any amount of snowfall Mother Nature throws at us..
I had been car shopping for about a week when I found the truck I wanted online at Short-Redmond Ford. At that point I'd been to multiple dealerships and was pretty fed up with dealership tactics. One dealership even politely kicked us out while negotiating a price and discussing warranties offered by a competitor. When I arrived at Short-Redmond Ford I braced myself for yet another onslaught of dealership shenanigans. I was introduced to George who turned out to be the least pushy salesman I'd met which was incredibly refreshing. I told him the truck I wanted and after a test drive we sat down to talk about it. There was really no haggling to be done. The truck was priced amazingly well (I know because I had spent a week poring over similar trucks within 150 mile radius). He showed me a printout of the trucks history as well as a list of similar trucks in the South East with their prices listed so I could see how it compared. It was a great deal. They also offered complimentary oil changes and other services with the purchase even though it was a used truck that wasn't a Ford. I've waited to write a review because honestly it went so smoothly and the dealership experience was so pleasant I was convinced I'd been swindled into buying a lemon. You know the old adage "if it looks too good to be true.....", but in this case it worked out. We're about 3 weeks out and I still love the truck. I would definitely recommend Short-Redmond Ford to anyone looking to buy a vehicle.
It had been a very long time since I had been car shopping & I admit I experienced ticker shock even after surfing the internet on slightly newer cars. Our salesman Donnie carefully guided me through the realities & with no pressure helped me to leave within a few hours at the wheel of a much newer car. Thank you for all your help!
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