The people that work here are very accommodating. They are friendly and patient. I moved here from Northern Virginia about two years ago and did not know where to get my car serviced. I broke down and took it to the dealer's service department. I am so happy that I did. I will go no where else. I have two Ford Expeditions and will buy any future vehicles from this dealership. They are fast to get you in for service, fast to get you out, but most of all... they are honest!
I have been a client of the Matthews Auto group for eighteen years. I have always been met with professional and courteous service on every level. I was in the market for a new vehicle. After talking with Mike McNeal and Marvin Potter, I chose a 2018 Outback. I have never owned a vehicle that 'fit me' more than this one. I've always had a great experience at the Subaru store. They are family and treat you as such. Great people, ethical business practices and coffee, tea, soda or water. All with a smile and a hug Thank you.
Ashley was amazing and incredibly helpful! Made me feel welcome, was very knowledgeable, and made the process extremely easy! After having a bad experience with the first car I bought from a different dealership I was nervous about doing it again but she made it a great experience, and I am so glad it was her I dealt with!
Poor service 2 hour wait to change 2 front tires and wash the car > many other problems > had to wait 1 hour for a Lincoln loaner car very slow service > Front tires were worn out would not pass inspection and had just bought the car from Williams and less the 1000 miles use from time of purchase.
The salesman was very knowledgable and answered all of my questions. The purchase process was easy and there was no pressure. My vehicle needed a repair that was taken care of within a few days. I would highly recommend Williams Ford to anyone looking for new or used vehicles.
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