November 5, 2018
OK -- so I'm a Toyota fan. Have been for years. Have been in and out of a few other models. This was a replacement for a Chevy Silverado. Looked at Chevy again, looked at GMC, Dodge and kept coming back to Toyota. The incentives were too good to pass up. Did a tremendous amount of research, lots of telephone conversations, multiple e-mails with many different sales people. I was really getting turned off by the high pressure from a few Toyota dealers and the huge differentials on both the price for the Tundra and the offer on my trade. Late one night I was looking on-line again, and ran across Texas Toyota of Grapevine, saw a truck I liked and made an inquiry. Next morning, I heard back from Alex Marinelli. Extremely polite, very knowledgeable and didn't try to twist my arm to make a deal. I presented him with a challenge -- he hadn't seen our trade and it was now out of state. Sent him a few pictures and he went to work. Got back with a decent offer, but we just couldn't make the deal work. I received an e-mail from the GM asking what they could do to earn our business. I decided to respond -- mainly to compliment Alex and thank him for his time and trying to make a tough deal work, but that we were just too far apart. Next thing I know, had a response from the GM stating that Mark the new vehicle manager would be contacting me -- which he did in minutes. Next thing I know, I have a better price on the new vehicle and a fabulous quote on my trade -- guaranteed, site unseen. Made my son drive the Chevy back 4 hours, got to Texas Toyota late that evening -- Alex had everything ready. Took us on a test drive, looked at our trade, came back with the paperwork exactly as promised. Had to wait a bit for the finance area -- but the place was PACKED! Last day of the month/quarter -- struck me as interesting how many folks were smiling and happy, even though it was late and they had to wait. Finance area was terrific. Presented us with all the options -- we didn't buy anything extra and never felt pressured to do so. Would highly recommend. My son even commented on the difference between this dealership and most of the others we had visited.