All-around pleasant experience
December 3, 2018
We had done our research before arriving at the lot on a bitterly cold early morning. James greeted us with a sincerely friendly manner, and right through the process, answered our many questions with good knowledge and good humor. Other salesmen and the manager also were pleasant and respectful of our trade-in vehicle- which although battered and worn- held a decade of good memories for our family. I don't hesitate to walk away from a sale if I don't feel right about it. Within the hour, we decided to do business with Serafini's, and every step thereafter was made easy and efficient. The finance interview with Kevin was relaxed and brief (thank you!) and when we arrived to pick up our new car a few days later, James had everything in perfect order: plates, registration, paperwork, and a guided tour through the features of the car. We appreciate a genuinely honest and nice sales professional such as James. We have 7 years of worry-free driving ahead!