Lourdes took great care of us! She is AWESOME!!
November 6, 2018
My wife and I were out walking around the lot looking at cars when this nice lady named Lulu (Lourdes) approached us and asked if she could help us. We had commented that we were surprised that no one had come to see us and she arrived just as we were thinking about leaving. That was the beginning of a long, but successful day!
She took us all over the lot showing us everything we asked to see. She was very low pressure and that really relaxed us. She gave us drinks(not the Corona I requested) but the water was refreshing.¿ She listened very atttentively to our needs and helped us find what we really wanted.
By the end of the day we bought a new car and made a new friend for life! She continues to text me daily to follow up on any needs I may have on the new car. In fact, I received a text from her yesterday with a picture of my new red rims¿¿
We also had the pleasure of working with Trey on pricing and he too was very responsive to our needs. We came back 2 days later to finish the deal and he said to me when I asked him if I could speak with him...."I always have time to help you and your wife"He continues to assist me via email with some add -ons for my new Juke.
We finished off the buying process by signing our lives away, I mean signing final papers , with Shannon in Finance. We had insurance communication issues, credit card machine issues, drivers license issues, etc. but after about 4 hours we finished up and we all agreed that we had a great time...I guess if you can have a great time signing documents¿
I also wanted to note that Lulu mentioned that Leon, the GM even was involved in getting my new red rims in!!
Another person I want to mention is Steve in service. While at the dealership I wandered over to service met Steve and because of his helpfulness and attention I feel like I have a friend in the service department even tho I haven't used that arm of the dealership yet!
So i would sum this up by saying " World Car Nissan is a World Class operation."
Thanks Lulu, Trey, Shannon ,Steve and Leon!!
Looking forward to a long term successful business relationship!!
Danny and Valerie