Great experience and wonderful service. We really enjoyed the friendliness and professionalism that we received from Jason Bolin. His knowledge ability of the vehicle and helping us set up and learning how to operate the vehicle to it’s fullest extent worse a blessing to us. We believe that you made a great choice in hiring this young man.
After talking with Tom over the phone giving me a deal on Nissan Pathfinder I made the drive down and I’m so glad I did. When I arrived I met with Tom who than handed me off to his colleague Jonathan. These two are the best gentleman I have ever worked with when buying a car as they made the entire process go so smoothly. These guys are true to their word and I highly recommend anyone looking for a new car to come see them. Thanks again Jonathan and Tom.
Wow...what a relief!
I was driving home yesterday in my 2014 Infiniti Q70, when I took corner at slow rate of speed, I glanced in my rearvew mirror and observed a vehicle who apparently would have liked to take turn at faster pace. As I looked forward again I heard pop...and immediately saw passenger side mirror ??? Not normal....as a car fanatic ...lol...lover I ...said ...shoot..lol
To clarify I knew ...I didn't hit people or property because had clear view as making turn.
Anyhow to get to point ....pulled over checked side of car ...looked fine ...knew I couldn't do much on side street ...so quickly decided to just use scotch tape I had in glove box, to tape assembly ...mirror (which was intact)...address nightmare...lol...I take pride in keeping my car mint...and I think most car lovers would agree ...until restored ...issue fixed
As I was driving rest of way home...seeing taped mirror started bugging me...I know just a car ...could be worse...I'm probably a little shallow...lol
And I know this is review of service department at county line Nissan ...but I think background is relavant to why I'm so thankful to have trusted dealer ...service advisor.
So obviously I'm anxious to get mirror fixed...quickly.
Now the cost to diagnose repair...could I do myself...autobody ..dealer (which is hour drive)...
Thought about whether to put in claim with insurance company ...kind of quickly ruled that out ...quite sure I have 1000 comp and collision deductible ..
Not to cry poverty but new I had very little ...64.14...lol
in checking ....and credit cards tapped
Very tired when I got home so decided to forget till tomorrow morning.
Got up early and did some research on side mirror repair...glass, entire unit etc etc...
Was feeling a little better ...rested ...and happy that glass and unit seemed to be intact...hadn't inspected fully yet but seemed better than some examples in research ...where glass and or whole unit dangling or broken....learned that adhesive ...locktite glue is used to adhere glass to plastic plate on top of mechanism ..,
Thought about buying some ...where to buy...if after further inspection I thought I could try repairing myself ....
Then self doubt set in ...lol...would I make it worse ...would glass fall off
I needed wanted professional help! For my car..lol
Without sidetracking much further ....I thought of dealer, county line Nissan ...which I have used for all maintenance ....and absolutely love.
But, as I am housesitting for friend....was about hour away.....but decided they were my best shot to get straight best course of action ...for temporary fix ...and/or options for complete repair .
All right I'll get to point!
Get there...first in line...Quinn, Service Operations Manger gives me red carpet greeting as usual ...quietly listens to my sob story ....right out of gate comforts me with best case scenario ....oh sometimes they /glass just pop off....been to many other dealers who ????
Alright I'll finish ....
So kind considerate professional ....says go relax in service area ...as he himself is peeling off scotch tape ...I'll take a look and be right in....within 5 minutes he comes in and says your all set.....
Now you know why I dragged you through all the superfluous background ...can you imagine how happy I was/am:):)
Definitely my hero...
And this is consistent with all my dealings with them...
Gary ....off the charts fabulous...Kevin ...awesome...
Not sure if I dealt with Greg ...director? Department manager but kudos to him and his team, so refreshing to find know I have trusted advisor
I recommend this dealer 100%...go there ...buy and service your car knowing they are kind considerate caring experts:)
Ashley Ortiz was great to work with. She was patient and made it so stress free. I bought a brand new 2018 Nissan Rogue from her. I love this car. When I had trouble with the ???kick??? motion to open hatch, she sent me a little ???how to??? video (just for me)! Now I call that customer service.
I wish I could give this dealership 10 stars. Anyone that has ever purchased a vehicle from a dealership knows the nightmare it can be. The long grueling hours, the back and forth negotiations not to mention hit after hit on your credit. I've been there many times in my life and hated every minute. But that was NOT the case here. This was absolutely the BEST car buying experience ever!!!! I never even had to go to the dealership. We managed the whole deal over the website and phone, during my lunch break. I told them the terms I was hoping to get (not really expecting to get them), and within less then an hour it was done! Then as if that wasn't already awesome, they brought the car and the paperwork to me and within 20 minutes, BAM, DONE! LOVE, LOVE, LOVE these guys! Major kudos to Tyler, he rocks!
like about a month ago I went to buy car at Razzari Nissan dealer and was happy to find a great car just exactly was I was looking for. Also,the person who helped me Eric Bustillos was very professional and very informed. Everything was easy for me and to fill out, and he was also was a Spanish speaker and easy to communicate. Chris was very friendly as well and partner up with Eric Bustillo's to make the purchase experience great.
I bought my car as a result of an on-line ad from Tonkin Nissan. Casey
Lucas, Sales Manager at Tonkin handled the sale, and then drove
nearly 200 miles to deliver the car to me, as I do not live in Portland.
Casey was very professional and I will always look to him when I buy a
car in the future!
My wife n I bought another Nissan sat 15 after our Last car was totaled, everything when good during that process.
4, 5 days later my wife noticed that a little center piece of one of the wheels fall off, so Friday 20 I when to the dealership to see if they can replace that part !
The reason why they couldn't help me was that the manager already bought the copy key or second key are out his pocket!
So far this is the third car I have bought at this dealer
2004 Nissan frontier
2005 Nissan morano
2017 Nissan altima
They going to lose my business and recommendation over a $98 dlls worth part
Its pretty chill at NorthBay Nissan they really know how to make you feel welcome thanks to Guy at North Bay Nissan for taking the time to go through and test the vehicle that i had been searching for. thanks..
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