Certainly not the level of service you'd expect from any 'typical' dealership, but prices are decent if you're informed and very diligent. I used Arian after dismissing another agent who was abysmal, and Arian himself was great. If the they were in the 21st century (digital age) and provided some basic customer service and car preparation, the experience could easily have been 5 stars, but it was not. All cars are sold "as-is" with zero reconditioning or pointing out any defects (it's entirely up to you to inspect thoroughly and get a mechanic to inspect). Since I buy lots of cars and had confidence I could spot any issues and keep any typical "used car salesman" tactics at bay, I was fine buying through them for the slightly better price. If you don't have such familiarity or confidence in the process, then this is not the type of place for you.
We love our 2019 Nissan Rogue
by DMcClure from Sumerco, WV
January 2, 2019
This vehicle is very attractive with all the safety bells and whistles and has very little road noise. We are very proud when we are driving it and feel especially safe driving it.
Atlanta Best Used Cars is one of the best if not the best Used Car deal I've ever had the pleasure of dealing with... Some of the best looking vehicles out... Have the vehicle I was looking for and a get price... And I talked with the associate for about a week (Moe Basha)... And he work with and answered every question I have... Great great business adventure!!!
In-and-out, fast service & NO stress... THANK YOU!
by SLovett from Norcross, GA
July 5, 2018
I went to Carmax on 4th of July. The place was not super packed, so that was great. We had a little 9th month old on tow, and were nervous that it would take us all day to shop. The only thing that took a lot of time was waiting for a sales man. Apparently, the new young guys at the front were more interested in flirting (yes flirting) with each other and playing around than realizing that we needed help or just plainly asking us if we were being helped. That really bothered me, as we wasted 30 mins just sitting dumb. The front desk girl was no help.. she was the one to tell us to sit and wait and then no where to be seen. Finally someone professional and extremely courteous walked by ... the service manager. He quickly apologized for our wait, and brought along Daniel Claudio. I am SOOOOOOOOOOOooooO thankful he did. Danny was professional, kind, humble, hard-working, and just all the way a pleasure to work with. He represented Carmax the way it should be. He took the details of what we were looking for and walked us around to cars that would fit our needs. The second car (nissan pathfinder) was a recommendation from him... and that was the car we bought. Danny if you're reading this... THANK YOU! You're such a great employee and that deserves recognition.
My Husband and I bought an suv tonight from Robert. Our experience began with Ryan on the phone as he followed up on an internet deal. He talked with me about setting up an appointment and personally greeted us when we arrived. Robert was our sales team member and he was personable, honest and down to earth. He was up front about things in the car that we were looking at and didn???t push us to look out side of our price range. He was willing to help in anyway possibly and stayed an hour past closing to ensure we were taken care of. Jerome was the finance manager and he too was great! Walked us through the paperwork to minimize confusion and also stayed an hour past closing to take care of us. Ryan, Robert and Jerome made this car buying experience a memorable one. They made us feel welcome and treated us like family. I highly recommend this dealership.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
New purchase very happy so far
by Rick from Little Rock, AR
December 31, 2018
So far this vehicle has met my expectations. First trip was a 300 mile trip and it rained the whole time. The car performed really well and it felt safe.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Love my car
by Car buyer from Clarksville TN
December 15, 2018
This car is beautiful on the inside and out, it has lots of room. The kids have room in the back seat, and there is room in the back for luggage. Great on gas. Love the back up camera..
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
Best car I’ve ever owned
by Sonnie from Wolcott, NY
December 14, 2018
This car is amazing. Absolutely awesome in the snow. Gas mileage is awesome too. Extremely comfy and roomy. Great family vehicle. Have yet to be disappointed
I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few information and walaaa, got my reasonable offer for my car. I attached a picture of my drivers license and the title of the car on the website. Made appointment to have them pick up the car, gave me my check......done. Seriously, it was that easy. Tom Perkins followed up the whole time with a text how the process is going. Best service. If you want sell your car with no hassle, go with Caravan. Thanks for the best service Tom.
Most reliable car I've owned so far great car!!!
by Mzalewa from Athol
November 25, 2018
Best car for awd I have driven so far it handles great in snow an any weather condition and has plenty of leg room for my Passengers and has plenty of storage when I need to move things or help a friend only car I've owned that doesn't have a ash tray but other than that great car no issues with it
I always have a great experience. The staff are excellent. And the wait time is never too long - what I would expect or less for the work I'm having done.
2015 NISSAN ROGUE SELECT PROBLEMS
by TAKENFORARIDE from OLEAN NY
January 5, 2019
THERE ARE ALOT OF SAFETY THINGS WRONG WITH MY CAR, LOCKS ME INSIDE, STEERING WHEEL AND BRAKE VIBRATES, FEELS LIKE A WHEEL BEARING IS GOING..AND THE AC COME SON WHEN I TURN THE HEAT OR DEDFROSTERS ON..NISSAN DEALER SAID THIS IS COMMON.
Usual bait and switch car ad. Ad stated 21k for a Ford Mustang GT but when contacted the price was 30k. Talked to a sales rep about other cars in inventory and literally every car she sent info on was priced over the budget we discussed.
by TheJBE from Bethel Park
December 15, 2018
simplistic vehicle for easy transportation. Has a nice all wheel drive and solid yet comfortable cabin frame. Lacks cruise control, modern audio equipment, or clear dashboard warning frames. Good buy for those who just need transportation.
It was a clean and nice dealership. However, the car I was looking at was too highly priced and even though I showed them other cars from other dealers with way lower prices, they wouldn’t negotiate. It was a waste of my time.
Julián was great. We didn???t have to haggle any prices. You pay exactly what they say your going to pay. He was very honest with us about the cars history. We were very happy with the customer service and the price
Comfortable car but too overhyped
by Hannah k from Fort Worth TX
January 8, 2019
I wanted this car over a year but I test drove over
7 and each one had major problems or previous damage mostly related to the engine. This car doesn’t seem reliable as the engine and transmission are the top major things that go wrong first for this car. And it’s too overpriced (since it’s Nissan). I went for a Ford Escape because it has all the same features but more affordable and reliable!
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