November 6, 2018
Upon first impression at Absolute, I like that I was able to freely just browse without someone jumping down my throat. That being said, they gave me NO pressure to buy a car. It's not a good look when a dealership seems desperate for my business (ahem Midway). I also was impressed that each car was squeaky clean detailed PRIOR to test driving. I got a great deal for a 2014 Ford Escape, something I never thought would be in my price range at the moment. A few weeks later, I returned with a key issue. I was only sold one key when I bought the car (technically not their fault-they were also only sold one key from the auction). However, on the dash, it said that there was a second key floating around somewhere. Normally I wouldn't care about having a second key, but my issue was that I had my car stuck on the "my key" parental control setting and NEEDED an admin key to shut it off. I researched the issue and found that other people were forced to pay $300+ out of pocket when going back to their dealer with this issue, so that's what I was expecting. However, I was pleasantly surprised that they offered to pay for me to go to a specialist and get a new key programmed! I do have one critique. I had called about this issue about one week after purchasing the car, and Lisa answered the phone. She definitely doesn't have the most friendly tone, to be honest. I felt more welcomed by the gentleman. All in all, great service and will be back to the shop for my car maintenance.