3 Cars in 3 Years
November 5, 2018
We purchased our first vehicle from Nissan of Elk Grove in January 2014 (2013 Nissan Juke). We had an amazing experience, and returned to purchase a 2014 Nissan Sentra SR in August 2014. Last week, our Juke was totaled by a drunk driver and had to be replaced. Based on our prior experiences, we only had one option when searching for a new car... Nissan of Elk Grove. My husband contacted Angelo, and told him what we were looking for. We met with Angelo the same day, and test drove a 2016 Nissan Rogue SV with Navigation. We loved it, and bought it! While we were completing the paperwork, a man was walking the sales floor, and visiting with customers. He stopped to talk to my husband, and I thought it was the "bait and switch" tactic that a lot of dealerships use. (Switching salespersons midway through the sale). I was wrong... It turns out it was the owner of the dealership! John Driebe (the owner), spent over twenty minutes talking with my husband, discussing cars and thanking us for our loyalty. It was amazing to see the owner out on the floor, dressed like the rest of his staff, interacting and focusing on the customer. In our experiences with Nissan of Elk Grove, we have worked with several employees, and I highly recommend each of them: 1. Markus Gomez and John Brooks in Service. These two men always go above and beyond to make sure you are satisfied. They will bend over backward to guaranty you have a pleasant experience, and your vehicle is fixed correctly. 2. Angelo Montinola - He was our Internet Sales Manager for two of our purchases. He was honest, forthcoming and did everything he could to take the pain out of the car buying experience. He was able to locate the exact vehicle we wanted, and had it ready for our test drive when we arrived.We didn't feel pressured to buy, and will ask for him next time we purchase a new vehicle. 3. Joe Luiz - He has completed the paperwork and financing for us on all three of our purchases. He has a son the same age as our son, and they got to meet each other during our second purchase. On our third purchase, he remembered us, and our son. He had all of our paperwork ready to go, and all we had to do was sign on the dotted line... About 50 times! I strongly recommend Nissan of Elk Grove. This is a business that truly cares about its customers, from the owner to the sales floor to the service department, you will be treated fairly and honestly. That's a lot more than I can say for other dealerships I've dealt with!