I dropped my car off for an oil change and tire rotation. They gave me a loaner vehicle and I went to work. Ben Dixon called to explain I needed two filters replaced. I told him to replace them. After work, I take the loaner vehicle back and pick up my car. I started home and noticed an engine light on. I stopped and called Goodman’s. They told me to bring it back, so they could check it. They did and it was just a hose that was not plugged in completely. I started my car and it was perfect. Thank you Goodman’s, Ben, Jordan, Nathan, and Lisa, for always being there for me and keeping me safe on the road!
Service rep Bill Dixon actually ‘listened’ to what I had to say when I dropped off my truck. Then throughout the entire repair process, which originally took a few days and then a return trip once parts came in, he continued to communicate with me, letting me know exactly what stage servicing my truck was in as well as when to expect parts and why the parts were delayed
I was extremely impressed with all the staff I interacted with throughout this entire repair and service process
Everyone was friendly and cordial. The facility was comfortable during the wait and the service was speedy. I was not happy with the cost. A battery shouldn’t cost $250.
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