First time bro going my car into service. I worked with Joe and he did a great job. I just came in for an oil change and tire rotation. Joe made sure everything was done in a timely manner and if had them wash and vacuum my car. Really enjoyed my visit! Thank you Joe!
Marion Spencer helped me, she was very nice and knowledge about the cars.she showed me several Rogues before I found the one I wanted. She knew it was my first time buying a car and had patience with me and no pressure to buy a car! It was a great experience! Kudos to her! I love my new car! And when I come back I'll ask for her!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I bought a year old BMW. The price was better than I found at other dealerships. They were prepared to go as slow as I wanted and answer all my questions, but that's not what I wanted. I wanted fast! So after a quick test drive went in and signed the paperwork, while they washed it for me. They let me leave my old car there and drive my new car home. There was a headlight malfunction and they said it was completely covered under warranty. However, because it was a software issue, Carmax said I needed to take it to BMW, but that Carmax would cover any costs. They were true to their word!
Usually, when you have a bad outcome, people bash the service provider, but not in this case. I wasn't able to get approved without a down payment for a car. But I would like to take out the time and Thank Marcus England from the upmost, for the outstanding customer service, he has been giving me for the past 2 weeks. If you ever need a car, with challenging credit, please contact CarMax Fort worth. Marcus and the fantastic Finance team tried very hard to get me approved. I didn't get a car but the Customer Service shows that CarMax out value in there employees.
Thanks so much, I pray Gods Blessings at this place, and that y'all sale 75 cars this weekend.
Great staff . Everyone was friendly and courteous and truly helpful. I couldn't have asked for a better representative than Montaz. He provided exceptional customer service and went above and beyond to earn my business!
Best experience I???ve had in car shopping with Hector
by Skywalker69 from DealerRater.com
August 21, 2018
Our sales person was Hector and the experience of purchasing a car through Volkswagen Honda is one of the best experiences that I???ve ever had and I would most definitely buy another car there again Hector was great
Mr. Nabi is an excellent car salesman. Super wonderful service and he takes pride in complete customer satisfaction. I am very grateful to have been referred by my brother (who also purchased a vehicle here as well) and am completely satisfied with my new 2018 Altima. This is the place to shop for a vehicle and I absolutely recommend this dealership. You won’t regret it.
$100 FOR A DIAGNOSTICS FEE WHEN I HAVE THE SERVICE PACKAGE. MY AIR CONDITIONING QUIT WORKING AND I WAS TOLD IF THEY CANT FIND ANYTHING I WOULDNT HAVE TO PAY THE DIAGNOSTICS FEE. GUESS WHAT???? THEY DIDNT FIND ANYTHING AND I STILL HAD TO PAY. THE WARRANTY THEY TELL YOU COVERS FRONT TO BACK BS...I DONT FEEL THE CUSTOMER SERVCIES I WAS GIVEN WAS EXCEPTIONAL, WORLD GLASS, GOOD, GREAT, NOPE IT WAS OKAY....IF THAT. LEFT THERE WITH A BATTERY THINKING MAYBE THE DIAGNOSTICS FEE WILL GO TOWARDS THE LABOR SINCE SOMEHOW THEY FOUND OUT WHILE TESTING THE AIR CONDITIONING OR LOOKING AT BACK DOOR THAT I NEEDED A BATTERY. NOPE NO DISCOUNT THERE. STILL $99 DOLLARS. IM NOT A HAPPY CAMPER.
I was impressed because my wait time was quoted as 2.5 hours for oil change and tire rotation. It was done in 1.25 hours instead. Thank you Nissan...
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