The gm Pete was fantastic great customer service and willing to do as much as you possibly can to help the customer with the right deal with the right car. Angela Adams is the best Shields person I've ever dealt with she's professional and down-to-earth person very comfortable to talk to and will do anything to help to get you into the right car she was so good her and Pete that I brought my mom in and they helped her get a car. If you're looking for a car speak to Angela Adams she is the best sales associate ever met.
We had a few glitches in the pick up of the car, not a huge deal, but very inconvenient for me. They took total responsibility for it and made it right. Can't ask for anything more than that! Great buying experience.
Was looking for a particular car and found it at this dealership. A Lincoln MKX in white. Spoke to the owner several times. We made a deal over the phone. Drove up with my trade in car and my check. Within an hour we were out of there with the exact car we wanted. I have dealt with many many dealerships but this place was truly a pleasure. Worth the ride from Long Island NY to Concrd NH. Grade A+
I came in with an old 04 trailblazer looking to finally buy a nice car. Jamie found us looking at a used 2012 maxima. From start to finish she was extremely nice, informative, and not your average pushy salesperson. She walked us through every step start to finish and actually seemed to care more about me and girlfriend then making the sale on the car which to me means everything. After having years of car sale experience myself I know the business pretty well. Dennis in financing got us approved and out the door same day. I was really impressed with the entire experience which I wasn't expecting from prior experiences. I would recommend going here to anyone looking for a car. I will be going back for my next one
Buying a car is never easy I actually hate dealing with salespeople all they care about is themselves, that was until I came to Autofair Nissan of Chelmsford. I'm not going to lie I'm not the easiest guy to deal with , but the salesman Rithy Poth I worked with went out of his ways to show me the right car for my budget. He explained why this was the car I was looking for, understood my needs and saved me a ton of money in doing so. There wasn't all that back and forth he explained everything in easy to understand terms not the Car Lingo I'm so used to hearing when I go and buy a car somewhere else. This young man is very down to earth and will help you in anyway shape or form. I'll be sending all of my friends and family his way from now on he's my go to guy.
I had a very positive experience with Lionel as my salesperson .He was courteous .friendly and very informative .This is my second Nissan and this second time.around the sales experience was pleasurable thanks to Lionel ..I enjoyed talking with him during the process, also liked the finance manager Rick .
Rithy was very respectful and knowledgeable. He was not pushy but clearly went above and beyond to find me a car in the price range I needed. He kept us informed through the whole process, went over all the features of the vehicle, and helped me personalize yhe car so that when I drove off the lot, I was totally comfortable in my new car. I would definitely recommend Rithy and everyone else at Autofair in Drum Hill Chelmsford. We were very pleased with our experience, and we went to many dealerships during this car buying process. It was clear to both myself and my husband that Rithy cares about people, not just cars, and as someone who has been in customer service my whole life, that makes such an impresssion.
I recently leased a Nissan Pathfinder . Steve Reid was very friendly , knowledgeable and wasn???t pushy, which made the car leasing experience go a lot smoother. I would recommend Steve and auto fair Nissan Chelmsford to anyone looking to purchase or lease a Nissan.
Thank you Autofair for making us feel like we matter. Listening to our concerns and addressing them. Emily in service was great as always... I recommend their service department they call you to make sure that everything went okay during the service process. That made us feel like we are part of a family not just another dealership. Laura and Curt
Always used Honda, switched to Nissan for the great service!
by acosta706 from DealerRater.com
November 8, 2018
Tony Harris in service is amazing to work with. I never feel pressured to pay for something I don't need. Said my air filter needed changing, but was upfront and honest that it was something I could do myself for allot less money. Tony is very knowledgeable and always clearly shows me all the things that could be done to my car for service, but breaks it down into "Needs to be taken care of" and "Can wait" or "optional". Always makes sure my car is ready by the time I need to be out of there (to go pick up kiddo from school). Goes the extra mile with little things like helping me take my kids car seat out of my car when I need to switch to a rental. Tony understands that buying a new set of tires is a big expense and I might need to consult with my spouse. Doesn't pressure me to buy the tires from them, just wants me to get a good deal anywhere I can find one. Can't say enough about the entire service department. Super clean and I never mind hanging around in their comfortable lounge area. One day I brought my salad for lunch to each while I was waiting, but i forgot a fork :( The receptionist gave me and extra plastic one that she had brought for lunch so I could still eat my salad. All the little things everyone does here to help the customers adds up to make coming here to buy a car or use the service department a great overall and non-stressful experience. Would highly recommend!
Received 2016 Maxima Brake recall. Called to make appointment on Friday, was able to get vehicle in on Monday morning. Great service again, Received call from Emily before noon that the car was completely checked out and no service was required per the recall. They vacuumed interior (and did a great job). Emily told me that my tires were going to need to be replaced soon which I was unaware of so thank you again Emily. It's always a pleasure going to AutoFair Nissan. Emily and Jim are so welcoming and they always make you feel like you are part of the family. With all the customers that they have, and only going in to see them every 6 months, they know your name and make you feel like you are the only customer they have.
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