Greeted by Felix outside of dealership which was a nice first impression in regards to customer service. Friendly and good at building rapport with client. Knowledge of the car could have been better. Car sold itself more less. Went back and forth with price to make sure we paid what we felt was the right price and we felt good about it but did feel undervalued as a customer when the GM came over to immediately suggest ???something that was within our budget???. It wasn???t by any means outside of our budget but the fact that the price they started off with was wrong from the price online is what bothered me when it came to negotiating. Thumbs up for Felix getting us a price we could agree upon and better yet the dream car my fiance has always wanted. I would also like to thank Guy Ghrist on his service as he made us feel great about our purchase and even better hooked us up with the right warranties down the road. Very professional and knowledgeable in his field. Overall good experience and would do business or purchase another car from Ken Ganley Nissan again!
I drove out to Ken Ganley Nissan on Sunday (kids in tow and all) just wanting to test drive and check possibilities with my less than perfect credit. I never dreamed I???d be able to qualify for a practically new beautiful Nissan Rogue with the fun and fancy extras! Bryon and Tony made it happen! I gave them quite the task and they both rose to the challenge to get me in a car I thought was untouchable, AND worked with my budget so I could easily afford it! Their patience with my family and I, and perseverance with the challenge definitely won back a return customer when it???s time to upgrade! I will definitely be back! I highly recommend Bryon and Tony from Ken Ganley Nissan in Medina for anyone looking for a quality car buying experience. Side note: I did check out quite a few car dealerships before finding Bryon and Tony at Ken Ganley Nissan in Medina...I am wondering now why I wasted so much time elsewhere!
by clancy-edwards, charlotte 453 from DealerRater.com
December 4, 2018
Service at North Olmsted Nissan is and has always been very positive. They don???t try to sell you unnecessary service. They are always very helpful to my whole family. They are trustworthy and professional. Appreciate all the members from sales to sevices and all the working parts in between. Thanks!
C.J Gran is a great salesman. Very knowledgeable about his cars. Was not pushy just supportive. Found me the right car for me. I will definitely be going back to him for my wife's next car. Everyone there was very friendly. Best buying experience I've had in a long time.
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