I've used the service department several times and have been very pleased each time, though one time they changed my license name plate without my permission which did not make me happy.
Regarding their used car buyingnprocess, they have a good selection of cars but I found them to be OVERPRICED.
From the minute I walked in the dealership Ricky was very professional, walked me through all the possibilities and made sure i got the best deal for my price range 5stars! The financial manger was also phenomenal!
I went to Napoli to just look for a new car and right away was approached by Ricky Mills, who knew his product and people. Not only did he have me sit in the car I was about to buy, but had me drive it to my house so I could get my husbands approval. Every person I met along the way was courteous and kind, made me feel as if I belonged there. Within a few hours I left with the perfect car at the perfect price.
After struggling with an old Nissan being repaired but another dealership, we almost lost faith in Nissan. However, the sales manager and salesman, Michael Britt we have our faith back!
Michael Britt was a pleasure to deal with and really knew his cars. I would highly recommend the dealership, especially the salesman, Michael Britt to anyone looking to buy. Thank you for your excellent service Michael!
A Better Way Auto has been good to deal with. Steve and George on the sales floor we???re a pleasure to work with. Despite the very busy environment, they took the time to work with us and made it clear that they CARED about our ???new??? car. They saw to it that the minor problems we noticed were resolved. A cracked windshield was replaced and when they couldn???t find a match for some missing lug nuts, they upgraded us with nicer rims & tires! Trooper took care of the paperwork and he gave us confidence that things would be done 100% correctly. Having said all this, prospective clients should bear in mind that buying a vehicle on a wholesale basis is different from buying a CPO or a used car via a full service dealership. You get a 60 day limited warranty and after that, you???re on you own. Be sure to take the time to carefully inspect every aspect of the vehicle possible before you commit to purchasing.
Thank you for my recent transaction at Rockland Nissan!
by JudithD from DealerRater.com
December 3, 2018
Thank you for the Nissan Sentra SV 2019 I leased 10 days ago! Also I highly appreciate the assistance with turning in my previous leased car and all help with transportation. I am highly satisfied with the service of Dan Labodin and Omar Borja ??? very professional, honest, attentive to our needs. All my family is very thankful to you! Very good job Team! I am satisfied with the service on the sale side. A lot of communication with Omar Borja demonstrated his willing to assist. It was truly positive experience! Also fast and efficient was account Debbie. Again I am expressing my thankful attitude toward Omar Borja and Dan Labodin. Best regards, Judith
I went to this dealership last night and had a great experience with both Tim O'Brien and Bernie Drexler. They were both very up front and honest about the cars and financing and made me feel very comfortable getting into a new car. I drove 2 1/2 hours just to see them because I heard how good of a dealership it really was. Hands down the best experience I've had buying a car. Quick, easy, pain free! I plan on continuing buying from them from here on out. I highly recommend going to see them!
Nissan City has fully lived up to its advertising claims – and the claims are far from modest. I’ve gotten two new cars from them over the years. I’ve either dealt directly with or met a number of their staff. They are honest, professional, and down to earth. There is no pressure to buy and purchasing is a straight forward and a pleasant experience. They don’t play games with numbers or your head. Their only trickery is to create a return customer out of you. The service department, particularly Service Adviser John, could not be more personable, knowledgeable, or conscientious. He treats you like you drive a Rolls, and the mechanics are the best. Steven Vazquez, now in charge of used vehicles, sold me my first new car and earned my respect for his honesty and integrity. Jonathan Morales assisted me in my most recent purchase of a new car and did a fantastic job. Kudos to management. Quality does not come easily.
I just want share my experience with Miller Nissans. This is my second lease with this company I want to give my special thanks to a sales person Kasha Miecznikowska she is a amazing like a person and like professional in this field. When she is helping you to pick up the car she is trying to meet all your needs and give you the best deal. I also appreciate for the service in this dealership they are working like a wonderful team and are very helpful. Who likes Nissan will love Miller Nissan
We had the pleasure of working with Jose L. on a Saturday and he took SO much time working with us on car choice, the buying process, and ending our current lease with our current Altima (which we also purchased through Paul Miller Nissan). The facilities are SO much nicer now and Jose couldn't have been nicer to work with. He was calm, collected, knowledgeable, and really low pressure and helped us get a GREAT deal. His attention to us as customers, making us feel comfortable here (refreshments, etc.). He is awesome to work with and the dealership is fantastic.
Great experience, exceeded expectations, and were treated with attention and great customer service. Mike was diligent and responsive to our needs and wants. Would definitely recommend checking this dealership out!
I???ve never gone into a dealer by myself to shop for a car because it always seemed too intimidating and too much of a hassle. That was until I went to Yorktown Heights Nissan and met my salesperson Michael Britt. Can???t say enough about the incredible customer service he delivered. He was patient; he encouraged me to test drive as many cars as I liked because he wanted to make sure I felt comfortable with my decision. He explained all the features of each car in detail. Since I was buying pre-certified , Michael explained the carfax report , the mileage per year, history of ownership etc. After I decided on a car he explained the financing process. The day I picked up the car he spent time again going over everything about the car. Michael is a no-pressure salesperson who is willing to spend time helping his customers.
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