Great job to all involved! We were able to drop our car off the night before, and by 7:55 a.m. the next day, I was contacted with the answer to our problem and a corresponding clear solution. Gates was able to complete all necessary work before the end of the same day! This was not the first time we have taken our car to Gates for diagnostics and solutions, nor was it the firs time that the service team at Gates has provided great service. We will be back!
They were quick to answer my questions, and even replied on a Sunday which was surprising! Didn't end up purchasing a car being it sold, but they let me know immediately! I trust this dealership. 5 Stars for customer service.
When i bought my truck here the whole thing was a great and flawless process. I did not have to wait very long at all from the time I stepped foot in the door to the time I was walking out with my new purchase. The staff made it a quick and great experience and did not give any of run around that a typical car dealership would. They were very clear, concise and to the point making it so easy for me to decide to buy feom them. I highly recommend this dealership.
We recently purchased a new Xterra, and had a very good experience. Abby was especially nice to work with and was key in making the whole transaction go smoothly. I would highly recommend Sorg Nissan.
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