We were very impressed with the staff, they were vey professional and treated us with respect. We drove 180 miles to their place of business where we were going to buy a truck. They quoted us a price on the phone and it was exactly that when we bought it. They were and are a great company to buy from. They gave us a price on our trade in and they gave us a loner while they got our truck ready for us. We will recommend this company to everyone . You cannot go wrong dealing with this company and their sales people We give them a very high rating.
I have a 2007 Infiniti QX56 and has had it in the shop several times for different issue and one occurring issue. My issue with Nissan service dept is the lack of calls answered when wanting to make an appt or the fact they hardly call you as soon as your vehicle is ready. Each time I'VE had to call to find out where they were on the status of service. The main reason I will not be using Central Nissan service is the one issue they have never fixed all four times I've had to return my vehicle to repair other issue. The 4 wheel drive I'm sure had issues when I purchased the vehicle used. I tried 4 TIMES to have my issue resolved with them either not remembering to check that issue (which was on all 4 service tickets) or they took so many days to repair the other faults when asked the fault on the 4 wheel drive they were deer in headlights and asked to keep longer to check it out! REALLY.
Suzy was very helpful from the minute we stepped on the lot. She was extremely attentive and kind and showed us step by step through the whole process. I was very pleased with my experience with her and the entire Ferman Nissan family. Thank you!
She made the experience fun. A real person to connect with. Felt like I had a friend backin me up. The test drive was what sold me. She has a favorite route that goes around a lake with some nice curves.
Nicky Jarrell-service advisor is a pleasure to deal with. Always seems like she really cares and takes the time to explain what’s wrong and what it’s going to take remedy the problem. Very polite and seems like she really cares. I’m buying a new Nissan shortly from this dealer and she is the reason why.
Let's start off by saying that on Monday 4/10/2016 we traveled all over Elgin to different dealers to find the perfect vehicle for my boyfriend.
McGrath Nissan was the 5th dealer we stopped at. When we arrived Jaw Stewart Promptly greeted us and asked us if we had any questions. We explained that we were not sure and if we could walk the lot. He told us which vehicles were used and which were new. We went off to look. Once we found some we went to him to ask prices and test drive one. He explained the cars features etc. then we went off for the drive. As we were driving we had questions on different parts on the vehicle and Jay did the best he could to answer them all with having a computer with more info in front of him. We got back to the dealer and explained that we didn't want to sit down and talk numbers and all that without my father being there to help us out. He understood and gave us his card to let him know when we would be stopping by with my dad. we shook hands and left.
Few hours later we went back with my dad to test drive it again. Again Jay was very informative when my dad had questions for him as well. Which made my dad happy. Jay was not pushy and let us do the talking and explaining what would fit our budget and needs, instead of trying to push any vehicle on us to make a sale. We went back inside to to fill out the necessary paperwork and start on negotiation to take the car home.
Once he was approved for the loan that's when the negotiations started. There was a bit of back and forth then Jeff Marcus the Used Car Manager came out to negotiate with my boyfriend. He was really easy to work with and made sure we had the price that was right for us so we didn't walk out empty handed. Jeff was also pleasant to work with.
The final person we worked with to sign all the paper work with was the Finance Manager Mario Lopez. We had great conversations, He was easy to talk to. Explained everything and anything. Seriously helped my boyfriend out with an even better deal then what we walked in with. Helped that this was my boyfriends first time purchasing a vehicle by taking out a loan and we was great at explaining all the paper and the warranty etc.
So from the moment we walked in to the moment we walked out we were handed with exceptional customer service. Everyone was super easy to work with and super easy to talk to when it came to concerns and questions. We couldn't have asked for a better dealership! After Monday you guys have earned longtime customers. We will be returning in the future and making sure to mention to family and friends that McGrath Nissan in Elgin is the place to go for a vehicle!
I recently purchased a vehicle and was helped by Mike Dobson, who was such an awesome person. He helped me out so much and was so down to earth. The guy literally ran his tail off to help me. Then the sales manager Sam was just great putting me in the perfect Nissan pathfinder!! I love it it's perfect!!
Can't say enough about the team at Zimbrick, best customer service ever!!! Went way out of their way to help me find a new car. Would recommend them to anyone. Jamey, Casey and Mike thank you for everything. You guys are the best.
I can’t express in words how thankful I am for Jerry Gerken coming to my rescue after I had been in a car accident the day before totaling out my car I had purchased from him 3 years ago. Thanks Jerry for making my issues go away quickly with a car I am so happy with!
Matt did what he said he would do. What else can one want.
by hopple2matt from DealerRater.com
December 3, 2018
Great experience. Matt was knowledgeable on what was needed for my repair, and assisted with an additional safety hazard I was unaware of. He told me what the repair would cos and the approximate time it would take to repair it. Both were as he said.
I would like to say that the experience of my car purchase from your dealership was a nice experience! From the moment we walked in the door, we were greeted and placed with an AWESOME sales person. His name was Darius Singleton. He took the time to go over EVERYTHING. He took the time to go over every car we had in mind, down to the color and features. Once we decided on a car (we???ll several cars), he made it his mission to make sure we looked at everyone in person. He told us all the features in comparison to the previous car viewed. He kept us within our budget while getting the car that we wanted. He made this experience a GREAT one! Thank you!!
I again went back to purchase yet another vehicle from Team Nissan and the experience could not have been any better. From dealing with our sales person, Jim, through dealing with the management personnel, I could not have been treated any better. I appreciated their professionalism and dedication in getting me the vehicle I was looking for and making the process as smooth as it could have gone. Thank you!
Friendly, Trusting Staff gets You in the Vehicle You Want!
by RWILKES0 from DealerRater.com
November 6, 2018
I was looking for a specialized vehicle that could tow horse trailers and yet provide comfort and style. I went to the dealership closest to the house and was hooked on the Armada from the moment Jimmy showed us one on the lot. We then requested a very specific color/interior scheme and they found the car that day and we were driving by the end of the day with a great deal. Jimmy, Ishon and the entire team made it easy and the experience was very positive. My wife LOVES the SUV, the technology onboard is phenomenal and the seats are the most comfortable seats I have ever sat in.
Great customer service! Fast, efficient, always happy to work with Ed B. & Mark M. I love my new Nissan Pathfinder! I highly recommend consumers who are looking for quality service, that you go to Speedcraft.
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